The KYC Operations Sr Officer is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Business, Compliance and Control teams. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program across Wealth at Citi, ensuring robust AML work and production standards.
Responsibilities:
- Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives
- Lead transformation change initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes.
- Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance)
- Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation
- Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies
- Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes
- Assess and manage changes to the KYC control environment delivered though process, policy and technology change
- Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years of relevant experience in AML/KYC and Wealth Management
- Experienced in leading transformation change initiatives, including the integration of artificial intelligence and automation to enhance efficiency and effectiveness.
- Exceptional leadership and influencing skills
- Excellent verbal and written communication skills, with the ability to effectively engage stakeholders at all levels.
- Established ability to build and manage internal partnerships, with a track record of leading and sustaining enterprise-wide change initiatives.
- Highly analytical with strong attention to detail, enabling sound decision-making in complex environments.
- Self-driven, organized, and methodical, with a strong focus on execution and results.
- Collaborative team player with the ability to foster a positive and inclusive team culture.
- Strategic thinker with a product-oriented mindset; adept at translating problems into actionable solutions and challenging the status quo to drive innovation.
Education:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$130,880.00 - $196,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jun 29, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years of relevant experience in AML/KYC and Wealth Management
- Experience leading transformation initiatives integrating artificial intelligence and automation
- Exceptional leadership and influencing skills
- Excellent verbal and written communication skills
- Established ability to build and manage internal partnerships and lead enterprise-wide change
- Highly analytical with strong attention to detail
- Self-driven, organized, methodical with strong execution focus
- Collaborative team player with ability to foster inclusive culture
- Strategic thinker with a product-oriented mindset and problem-to-solution capability
- Bachelor's degree or equivalent experience
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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