KYC Operations Sr Analyst - Learning Experience and Controls Training, Assistant Vice President
Team/Role Overview
Global Operations working as part of the KYC Operations Learning Experience and Controls Training team maintaining the Controls and Reporting regime of KYC and GSO Operations as well as being directly involved in the delivery of training, both in technical processes and soft skills. You will act as a support for new joiners and the needs of the wider operations. We are looking for someone who has the data and reporting skills and believes they can clearly transfer technical and other knowledge to trainees.
Key Roles and Responsibilities:
- Maintain, develop and deliver reports, dashboards, and insights to support business decision-making that are critical to Audit and CAP processes.
- Analyze complex data to identify trends, risks, and opportunities, and provide actionable recommendations and working to tight deadlines.
- Create and Deliver training to all business levels; operations to senior managers within KYC Operations.
- Play a key role in the creation, tracking and reporting of the upcoming New KYC System release.
- Learn and deliver the New Hire KYC Foundation Course to support the wider KYC Ops Training team.
- Take ownership of end-to-end processes, ensuring efficiency, accuracy, and timely execution.
- Develop and maintain good client relationships.
- Drive data quality and governance standards, including controls, validations, and audit readiness.
- Partner with stakeholders to understand requirements, resolve issues, and deliver solutions.
Key Skills & Requirements
- Advanced Excel and data analysis skills (Power Query, dashboards, automation preferred)
- Strong analytical thinking and problem-solving ability
- Experience of delivering training to various levels within an organization
- Strong knowledge of Citi systems, products and processes - an advantage
- Good knowledge of learning and development principles advantage
- Ability to translate data into business insights and recommendations
- Effective stakeholder management and communication skills
- High ownership mindset with ability to work independently in a fast-paced environment
- Experience with reporting tools, data systems, or process improvement initiatives
- Excellent communication skills and fluent English
Qualifications:
- Minimum 8-10 years of relevant experience
- Experience in training, learning and facilitation
- Experience in reporting and data analytics
Education:
- Bachelor's degree/University degree or equivalent experience
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- Minimum 3-4 years of experience in banking or data management
- Advanced Excel and data analysis skills
- Experience of delivering training to various levels
- Strong knowledge of Citi systems, products and processes
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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