KYC Operations Quality Analyst (Bilingual English/Spanish)

Sorry, this job was removed at 07:34 p.m. (UTC) on Friday, Jun 13, 2025
Be an Early Applicant
Tampa, FL, USA
In-Office
63K-87K Annually
Fintech • Financial Services
The Role

The KYC Operations Intermediate Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

The Team is responsible for performing due diligence KYC reviews for Institutional Clients, in all regions, across all risk classifications. We work as a gatekeeper in preventing money laundering through ensuring the completeness and accuracy of our KYC reviews.

Responsibilities

  • Conduct client profile reviews for customer accounts within predefined SLAs ensuring accuracy of key data within our internal systems.
  • Review all information and documentation ensuring compliance with local regulation and Citi standards.
  • Report findings on a timely basis.
  • Engage with stakeholders/Senior management, acting as SME and POC for LOBs and ensure timely feedback loop.
  • Conduct root cause analysis by identifying & analysing areas of common defect/issues/themes.
  • Provide updates at regular meetings with KYC Operations.
  • Manage remediation projects / initiatives and report on progress as required.
  • Identifying areas for improvement in the teams, sharing knowledge and conducting quality learning sessions.
  • Participate in local and regional projects and new initiatives to drive the Quality Teams objectives utilising CitiKYC data extract tools and query building.  
  • Conduct analysis on records relating to PEQR & REM Returns, provide insightful commentary and feedback to management.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

  • 4-6 years of relevant experience.
  • KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory).
  • Advanced written and verbal English and Spanish communication skills.
  • Strong analytical capability, high-standards and attention-to-detail.
  • Has the ability to operate with a limited level of direct supervision.
  • Ability to collaborate with various Stakeholders and build and maintain effective working relationships.
  • Proven ability to make effective and timely decisions.
  • Driven, self-accountable and proactive.
  • Ability to proficiently use MS Office products, including strong intermediate Excel skills.
  • Demonstrated ability to build and cultivate partnerships across business regions.

Education

  • Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Tampa Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$62,620.00 - $87,380.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Apr 11, 2025

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.

  • Healthcare Strength Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
  • Retirement Support Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
  • Wellbeing & Lifestyle Benefits Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.

Citi Insights

Similar Jobs

HiBob Logo HiBob

VP Payroll & Benefits (Services & Operations)

HR Tech • Information Technology • Professional Services • Sales • Software
Remote or Hybrid
United States
1350 Employees
230K-290K Annually

PwC Logo PwC

Internal Communications Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote or Hybrid
64 Locations
370000 Employees
212K-244K Annually
In-Office
Miami, FL, USA
62 Employees
120K-180K Annually

Crexi Logo Crexi

Sales Operations Analyst

Real Estate • Sales • Software • PropTech
Easy Apply
Hybrid
Miami, FL, USA
400 Employees
99K-134K Annually
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Kwun Tong, Kowloon
223,850 Employees

What We Do

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Fintech • Software
New York, New York
6 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account