The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Conduct client profile reviews for customer accounts within predefined SLAs ensuring accuracy of key data within our internal systems.
- Review all information and documentation ensuring compliance with local regulation and Citi standards.
- Report findings on a timely basis.
- Engage with stakeholders/Senior management, acting as SME and POC for LOBs and ensure timely feedback loop.
- Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes.
- Provide updates at regular meetings with KYC Operations.
- Manage remediation projects / initiatives and report on progress as required.
- Identifying areas for improvement in the teams, sharing knowledge and conducting quality learning sessions.
- Participate in local and regional projects and new initiatives to drive the Quality Teams objectives utilising CitiKYC data extract tools and query building.
- Conduct analysis on records relating to PEQR & REM Returns, provide insightful commentary and feedback to management.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills:
- Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
- The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
- Strong analytical skills and time management skills, excellent attention to details
- Excellent written and verbal communication skills and aptitude in communicating with senior management
- Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
- Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
- Ability to work well under pressure and tight time frames
- Pro-active, flexible, have good organizational skills and must be team player.
- Ability to work in a dynamic environment
Qualifications:
- 5-7 years of relevant KYC experience
- KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory).
- Advanced written and verbal English communication skills.
- Strong analytical capability, high standards and attention-to-detail.
- Has the ability to operate with a limited level of direct supervision.
- Ability to collaborate with various Stakeholders and build and maintain effective working relationships.
- Proven ability to make effective and timely decisions.
- Driven, self-accountable and proactive.
- Ability to proficiently use MS Office products, including strong intermediate Excel skills.
- Demonstrated ability to build and cultivate partnerships across business regions.
Education:
- Bachelor's degree/University degree or equivalent experience
#LI-NC2
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-7 years of relevant KYC experience
- KYC/AML experience (Quality Assurance, Client Onboarding, Compliance, Audit, Regulatory)
- Demonstrated understanding of core AI concepts including machine learning and generative AI
- Advanced written and verbal English communication skills
- Strong analytical capability, attention to detail, and time management skills
- Proven ability to make effective and timely decisions and operate with limited supervision
- Ability to collaborate with stakeholders and build effective working relationships
- Proficient use of MS Office products, including strong intermediate Excel skills
- Experience using CitiKYC data extract tools and query building for analysis
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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