KYC Operations Division Lead - Quality Control (all genders)

Job Description
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate KYC Division Lead - Quality Control.
As a KYC Division Lead - Quality Control in our KYC department, you will lead a team of KYC Operations Quality Control Specialists and own the design, execution & oversight of processes.
Job responsibilities

• Lead a team of KYC Operations Quality Control Specialists, including supervision, mentoring, training and ongoing feedback reviews.
• Own execution and oversight of KYC Operations Quality Control processes in relation to Core KYC Processes, i.e. Enhanced Client Due Diligence, Periodic Reviews, Ad-hoc & Targeted Reviews, Client List Screening & Negative Media and Line of Business Escalations, as applicable.
• Act as a Subject Matter Expert for KYC Operations processes under respective division remit.
• Collaborate with Team Head and Specialists to establish, implement, measure and monitor Key Performance & Risk Indicators on team level, ensuring alignment with overall KYC Operations goals
• Help to establish and maintain high operational standards in a dynamic, international work environment.
• Regularly review, monitor and evaluate key performance metrics, using analytical insights, to drive improvements and efficiencies in KYC processes and risk mitigation.
• Work closely with Senior Stakeholders from Compliance, Legal, Operational Risk, Anti-money Laundering, Controls, Operations etc. to ensure alignment of objectives and implementation of internal and regulatory requirements.
• Drive cross-functional collaborations to develop and maintain superior customer experiences while managing risks effectively.
• Drive, design and manage the creation and implementation of KYC related operational processes, including process flows, analysis content, relevant guidelines and procedures, as well as tools & reporting requirements.

Required qualifications, capabilities and skills

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank apprenticeship
• Significant working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, Fraud Prevention, Operational Risk, KYC and/or other Controlling / Investigating roles within Banking / Financial Services / FinTech or similar within Consumer Banking products and services
• Demonstratable knowledge of major KYC risk factors and related mitigating principals & requirements, Experience in managing Audit related requests and/ or implementation of findings closure actions
• Previous experience in building and managing teams and/ or Quality Control operational processes
• Excellent analytical, research and problem solving skills, with the ability to deep-dive and investigate issues to reach a successful resolution, detail oriented, with a quality-focused work ethic and a strong controls mind-set
• Ability to adapt and work within an environment with high ambiguity
• Knowledge of the German regulatory framework and best practices regarding KYC principals and Anti-money Laundering
• Strong ability to communicate requirements and lessons learned clearly and effectively, in interactions with internal collaborators across functions and seniority levels, and external stakeholders, as applicable
• Excellent communication skills in English (both verbally and in writing).

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks applicable in the financial services industry, relevant AML/ KYC accreditations (e.g. ACAMs or similar)
• Familiarity with KYC software, databases, and customer screening tools, as well as the ability to adapt to new technologies
• Familiarity with digital banking platforms, payment systems, and financial technologies
• German communication skills highly advantageous.

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.