Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionThe KYC Operations Area Lead is responsible for overseeing multiple KYC Operations Senior Team Leads within certain functional areas, which might be a site, group of sites or specific operational domain/area, driving strategic direction and operational excellence. In this role you are the full owner of your space in every aspect and are responsible for defining and executing on your area’s strategic objectives and focus on building high performing teams that consistently achieve our operational targets and quality standards. You will lead various cross-team initiatives to streamline processes and enhance operational efficiency. You will need to act as a Wise culture ambassador and clearly articulate complex challenges and inspire your team to be successful.
Job Responsibilities
Area Leadership
Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads.People management
Coach and develop a strong team of KYC Operations Senior Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.Operational management
Be accountable for your Area operations. Identify and propose opportunities for process improvements, policies, and team structures. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor global area resource allocation and refine standard operating procedures to scale our operations.Performance management
Be fully responsible for performance of the assigned Area. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Ensure that your senior team leads have appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and improve their leadership skills. Be an advocate for the company values, our long term strategic goals and promote them across the KYC organization.Expertise Sharing
Be a subject matter expert in your area and stay up to date with changes in global and regional regulatory requirements. Maintain a comprehensive understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Take effective actions during audits and assist the compliance team with evolving our internal policies and standard operating procedures.Planning and execution
Ensure operational area plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your area is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives.Stakeholder management and communication
Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Proven leadership managing multiple senior team leads or managers
- Experience coaching, developing teams, succession planning and career mapping
- Accountability for operational performance and meeting KPIs
- Experience identifying and implementing process improvements and automation opportunities
- Subject matter expertise in KYC/AML, regulatory requirements, and risk-based approaches
- Experience supporting audits and evolving policies and standard operating procedures
- Strong stakeholder management and communication skills for cross-team initiatives
- Ability to set and execute strategic area plans aligned to organisational objectives
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
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Parental & Family Support — A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
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Flexible Benefits — Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
