The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Conduct client profile reviews for customer accounts
- Review all information and documentation ensuring compliance with local regulation and Citi standards
- Update KYC forms and client profiles according to policy requirements
- Follow up with clients to ensure information is received before due dates
- Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5+ years of relevant experience
- Experience in banking operations, preferably in the client account opening and pre-requirements process in a KYC, AML, or compliance role within the financial services industry (banking, investment management, FinTech
- Certifications (Preferred): ACAMS or equivalent certification is a plus.
Education:
- Bachelor's degree/University degree or equivalent experience
- Client Due Diligence: Conduct thorough KYC checks and enhanced due diligence (EDD) on new and existing clients across various client segments
- Documentation Review: Verify the authenticity and completeness of client identification documents, corporate registration documents, beneficial ownership structures, and other supporting evidence.
- Risk Assessment: Assess client risk profiles based on established policies and procedures, identifying potential red flags, politically exposed persons (PEPs), and adverse media.
- Screening: Perform sanction, PEP, and adverse media screenings using designated tools and escalate potential matches for further investigation.
- Compliance Adherence: Ensure all KYC activities comply with Global, internal policies, local regulations.
- Query Resolution: Liaise with relationship managers, case managers to clarify discrepancies.
- Case Management: Manage a pipeline of KYC cases, ensuring timely completion and escalation of complex issues.
- Process Improvement: Contribute to the continuous improvement of KYC processes and procedures.
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5+ years of relevant experience
- Experience in banking operations within KYC, AML, or compliance role
- Bachelor's degree or equivalent experience
- ACAMS or equivalent certification (preferred)
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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