KYC Onboarding Analyst

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Job Summary

To become the go-to-person for Customer Onboarding Activities:
• Execute the bank’s strategy in respect of Customer Onboarding
• Prepares the KYC pack and ensures compliance with the Bank’s minimum requirements for customer on boarding
• To be the contact person for the customer in respect of KYC and customer onboarding requirements

Job Description

Account Opening & KYC Compliance:

• Supports the business in the end-to-end processing of account opening.

• Becomes the named contact point for the customer for all queries and services relating to on boarding and account opening.

• Accompanies the Relationship Manager to the customer to understand business requirements and assist in the development of a tailored solution.

• Develops and maintain relationships during the on boarding period with key contacts within the client's business e.g. Company Secretary, MD, FD etc. 

• Receives the account application forms, documents and information required to build the customer KYC file.

• Identifies all potential issues and escalate appropriately to avoid delays in the process.

• Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to sending to the KYC On Boarding Manager for review and sign off.

• Reviews any adverse information and escalate adverse media to the Relationship Manager for appropriate review, discounting and sign off.

• Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.

• Proactively spot KYC issues in respect of any request/transaction.

• Ensure that client expectations are set against the defined Service Level Agreements (SLAs) and that these SLAs are managed and met at all times. 

• Complies with all policies and procedures required by the bank.

Risk Management

• Maintains records of all Reputational Risk Forms / PEP Forms / High Risk approvals obtained.

• Diarize any regular monitoring, as required and initiates the review where necessary.

• Supports the Relationship team in the on-going monitoring of the accounts, by providing guidance in respect of business and transaction structures.

• Escalate any irregular / non-compliant files to senior management, including Compliance.

• Supports the relevant stakeholders to comply with any regulatory or internal reviews.

• Supports the team to satisfactorily close all findings related to assurance work by SLOD or TLOD, as well as external reviews. 

Preferred Education:

• Degree with minimum 2 years or equivalent of 5 years of bank related experience.

Technical Competencies:

• Good knowledge of KYC and CDD regulations and principles, both from a Bank of Mauritius perspective as well as from a Group perspective.

Behavioural Competencies:

• Able to understand customers’ business and the fundamentals of a business structure.

• Able to work under pressure, prioritize tasks and meet deadlines in time-critical environments.

• Good team player and able to work closely with team members as one team to deliver excellent performance.

• Good communication skills and the ability to explain complex models/ concepts in simple terms

• Adapting and responding to change.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)