KYC Lead, Project Management

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 32 countries today, 28 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Wolt License Services is Wolt’s internal e-money institution supervised by the Finnish Supervisory Authority (Finanssivalvonta). As a supervised institution, we’re providing first class KYC/KYB activities with the aim of having the most streamlined, structured and customer friendly processes, providing value to our clients, partners and Wolt group.

Reporting to the Director, Financial Crime Prevention and Payments Compliance, the KYC lead is responsible for ensuring that we conduct our compliance responsibilities promptly and systematically, while maintaining the focus on customer experience. As the regulative landscape evolves, passion about continuous development and an eye for detail go a long way. On top of the compliance and process orientation, this role involves building and maintaining successful relationships with both our local operations teams globally and other internal stakeholders.

Furthermore, there are other hands on compliance and operations related tasks, so the ability to manage multiple priorities while working autonomously and meticulously is a must.

Responsibilities & Duties

• Global ownership of the KYC concept for all of Wolt’s customers (merchants, courier partners and consumers), processes and tools to ensure full compliance with local and EU wide regulations

• Support market teams in their operational KYC responsibilities, contributing the training roadmap for everyone involved in this process

• Build compliance culture among stakeholders

• Ensure the maximal efficiency of our processes and constantly look for improved ways to manage our tasks and responsibilities, collecting feedback and prioritising tasks together with Product development

• Continuously develop and improve KYC processes across markets, manage and align the sufficiency of KYC resources in co-op with Ops and country management

• Own the KYC ongoing due diligence and enhanced due diligence processes 

• Keep up-to-date on the regulations and laws regarding KYC, research and advise on changes in relevant (local) laws and regulations

• Provide monitoring and analytical support to ensure internal compliance with regulations and report on findings

• Work closely with the Financial Crime Prevention Specialist, the AML specialists and other members of the Financial Crime Prevention team as well as the Risk management function ensuring alignment with compliance policies and implementing effective processes of escalation and reporting.

Qualifications

• Highly results focused and compliance orientated, able to see the bigger picture while dealing with the day-to-day

• Passionate about developing and implementing scalable and efficient KYC operations to ensure consistent results

• Solid experience in KYC process and AML legislation

• Working knowledge on regulatory policies, laws and regulations

• Academic degree in law, economics or other relevant field

• Ability to manage multiple stakeholders, projects and priorities (=venyy joka paikkaan)

• Demonstrable experience of autonomously problem solving in a fast-paced environment

• Must be eligible to work in FI

• Fluent in English, both spoken and written, knowing another European language is an advantage

Additional Information

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today!
What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + long term incentive plan available

If you have any further questions about the position, you can turn to:
Rafael Rosa, Talent Acquisition Partner - [email protected].
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!