KYC & Fiscal Operations Manager (all genders)

THE ROLE & THE TEAM

As part of our Compliance & Risk team, you will play a pivotal role in safeguarding Zalando’s operations by ensuring the highest standards in KYC Quality Control, AML Compliance, and Fiscal Reporting. You will be responsible for performing quality assurance checks on customer due diligence processes, leading remediation efforts, and driving compliance with evolving regulatory frameworks such as AML/CTF, DAC7, and VAT.

This role offers the opportunity to collaborate across business functions, strengthen operational compliance processes, and contribute directly to Zalando’s trust, transparency, and regulatory resilience within the European e-commerce ecosystem.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Execute quality assurance checks on KYC cases to ensure accuracy, completeness, and compliance across business lines.

• Ensure strict adherence to AML/CTF regulations and Zalando’s internal compliance policies.

• Lead and manage AML/KYC remediation projects, working cross-functionally to strengthen controls and processes.

• Perform ongoing monitoring and periodic reviews of customer files, escalating high-risk findings when required.

• Oversee operational compliance with fiscal regulations, including DAC7 and VAT reporting standards.

• Act as an internal subject matter expert, supporting teams with guidance on AML, KYC, and fiscal requirements.

WE’D LOVE TO MEET YOU IF

• You hold a Bachelor’s or Master’s degree in Business Law, Economics, Finance, Accounting, or a related field.

• You have proven experience in AML/KYC operations or compliance, ideally in financial services, e-commerce, or FinTech.

• You have strong knowledge of AML/CTF regulations and customer due diligence best practices.

• You bring demonstrable expertise in Fiscal Regulations, including DAC7 and VAT compliance in an operational context.

• You have successfully led remediation projects and improved compliance processes across stakeholders.

• You are a strong analytical thinker and communicator, able to assess risk and influence effectively.
   

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review