About the Role
We're looking for a detail-oriented KYC/B Onboarding Analyst to join our growing onboarding team. This is not a pure document-review role: you'll split your time between reviewing customer cases and automating the flows themselves, working hands-on with Claude and our internal tooling to redesign how the work gets done.
You'll be on the front lines of customer due diligence, reviewing incoming applications, working through compliance requirements, and helping move clients through the pipeline efficiently across three regions. Priorities shift as the business does (new products, new markets, new regulatory asks), so you'll need to connect the dots across multiple workstreams and adapt fast, without ever compromising the integrity of the process. This role is built for someone who thrives independently, spots inefficiency and fixes it, and takes pride in getting things right.
Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid
What You'll Do
Review and process KYC/KYB applications across NAM, EMEA, and LATAM, ensuring documentation meets regional compliance and regulatory requirements
Manage and prioritize your ticket queue in HubSpot, keeping pipeline stages up to date and escalating blockers as needed
Automate the flows themselves: use Claude and our internal tools to build, test, and maintain automations for repetitive review, data-gathering, and reporting steps, with the goal of eliminating manual work rather than just completing it
Bring a process efficiency mindset: identify bottlenecks, propose improvements, and redesign workflows while safeguarding the controls and audit integrity that compliance work demands
Connect the dots across parallel org priorities (product launches, compliance requests, pipeline pushes) and reprioritize your queue as the picture changes
Conduct risk assessments on individuals and businesses, identifying red flags and applying appropriate due diligence levels
Gather and verify supporting documents (corporate docs, IDs, UBO structures, licenses, etc.) from clients and internal stakeholders
Work across multiple internal platforms and tools to track, verify, and complete onboarding cases
Develop deep familiarity with regional compliance requirements and stay current as regulations evolve
Collaborate with Compliance, Legal, and Account Management teams to resolve complex or escalated cases
Maintain accurate records and audit trails in line with internal policies
What We're Looking For
Fluency in Spanish or Portuguese, given LATAM and EU coverage. English is a requirement.
1 to 2 years of experience in KYC/KYB, compliance, onboarding, or a related field (or a strong academic background in finance, law, or business)
Fintech/Bank/financial institution experience desirable
Familiarity with AML/CFT concepts, corporate structures, or sanctions screening is a plus
Comfort navigating multiple tech platforms simultaneously and learning new tools quickly; genuine excitement to work with AI tools like Claude every day
Strong attention to detail; you catch things others miss and take documentation seriously
Self-motivated and able to manage your own workload without close supervision
Highly adaptable; you handle shifting priorities and ambiguity well, and can switch context across regions, products, and workstreams without losing rigor
Comfort with repetitive, documentation-heavy work, paired with the instinct to systematize and automate it rather than just power through it
Clear written communication skills for client-facing and internal correspondence
Why Join Us
Skills Required
- Fluency in Spanish or Portuguese
- Fluency in English
- 1 to 2 years experience in KYC/KYB, compliance, onboarding, or related field (or strong academic background in finance, law, or business)
- Ability to work on-site in São Paulo 2-3 days per week (Complexo JK Iguatemi)
- Experience managing ticket queues in HubSpot or similar CRM/workflow tools
- Strong attention to detail, self-motivated, and able to manage workload independently
- Comfort with repetitive, documentation-heavy work and instinct to systematize and automate processes
- Clear written communication skills for client-facing and internal correspondence
- Fintech, bank, or financial institution experience
- Familiarity with AML/CFT concepts, corporate structures, or sanctions screening
- Experience or enthusiasm for working with AI automation tools (e.g., Claude) and internal automation tooling
What We Do
Financial infrastructure built to power global businesses | [email protected] Jeeves (www.tryjeeves.com) is building international fintech infrastructure from scratch; this includes a global switching layer across countries and the ability to run all your company spend - corporate cards, non-card, and cross-border payment - on Jeeves. We are currently live in the US, Canada, the United Kingdom, Mexico, Brazil, Chile, Peru, Colombia, and Europe - launching in other locations shortly! ? Pay for anything. Anywhere. In your local currency. No fees and up to 3% cashback on spend. Join us.
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