Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionThis is a 2-year fixed term contract position based in Kuala Lumpur.
As our business expands, we’re looking for a Know-Your-Customer (KYC) Area Lead to lead our growing KYC Operations Team and ensure we continue delivering exceptional service to our customers.
As a KYC Area Lead, you’ll play a critical role in driving operational excellence, building a high-performance team, and ensuring our processes are efficient, scalable, and customer-focused. Here’s how you’ll contribute:
- Direct and manage our KYC teams, including their objectives and initiatives.
- Be responsible for our KYC teams’ productivity, quality and staffing in accordance to required demand.
- Implement policies and procedures that continuously improve the utilisation, quality and cost efficiency of our KYC teams, in collaboration with Wise Central Functions.
- Manage resource allocation decision-making and planning for KYC Senior Team Leads.
- Aligns KYC teams’ operations activities and initiatives to support and enhance the objectives of the wider KYC Organisation.
- Ensures adherence to Regional, Global KYC and Wise operational standards.
- Create operational strategies and specific objectives for the sub-functions and run local budgets/policies/procedures to support the operational infrastructure.
- Approves and participates in developing Wise culture, process and performance improvements for our KYC teams.
- Leading Wise KYC in Kuala Lumpur to ensure its appropriate staffing, employee engagement and full compliance with local country regulations.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money.
With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.
In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
