KYB Operations Lead

Posted Yesterday
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London, Greater London, England, GBR
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Manage end-to-end KYB and ODD lifecycle for Financial Institutions and MSBs, implement Global Compliance Policy via automated systems, configure onboarding stack and AI document extraction, design Salesforce Flow logic, translate EWRA into system triggers, own rule lifecycle and conduct policy-vs-logic audits to reduce manual touchpoints and ensure audit readiness.
Summary Generated by Built In

About Lorum

Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.

Rebuilding clearing from the ground up

We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.

Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.

Why Lorum

Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.

About the role

To manage and execute the KYB and Ongoing Due Diligence (ODD) lifecycle for Financial Institutions (FIs) and MSBs. The role is responsible for the operational implementation of the Global Compliance Policy through automated systems, ensuring that inherent risks identified in the EWRA are mitigated to target residual levels.

Key Responsibilities

Operational Execution (KYB/ODD)

  • End-to-end processing of high-complexity KYB files for FIs, MSBs, and Correspondent Banks.

  • Managing the ODD pipeline through trigger-based events rather than periodic cycles.

  • Acting as the primary escalation point for the KYB team on risk-based decision-making.

Systems & Process Automation

  • Configuration and maintenance of the onboarding stack (Dotfile or similar).

  • Management of AI-driven document extraction (Prompt Engineering) and data validation.

  • Designing and maintaining Salesforce Flow logic to ensure data integrity and audit trails.

  • Orchestrating the data handshake between onboarding (KYB) and monitoring (Flagright).

Risk & Governance (1LoD)

  • Translating the Enterprise-Wide Risk Assessment (EWRA) into technical system triggers and risk scoring rules.

  • Ownership of the Rule Lifecycle Policy: Drafting, implementation testing (UAT), and decommissioning of automated rules.

  • Conducting regular implementation testing to ensure system logic matches written policy (Policy vs. Logic Audit).

Key Performance Indicators (KPIs)

  • Throughput: Maintenance of personal case volume during high-growth periods.

  • Automation Rate: Reduction of manual touchpoints in the ODD process through trigger-based logic.

  • Audit Readiness: Zero material findings in regulatory examinations regarding the execution of 1LoD controls.

Ideal candidate

  • Must-Haves 

  • Regulatory Knowledge: Deep understanding of FCA, FinCen, and DFSA requirements for Financial Institutions.

  • Risk Methodology: Proven ability to map Inherent Risk to Residual Risk through technical controls.

  • Technical Stack: * Salesforce Service Cloud (Flows, Mapping, Reporting).

  • Automated KYB/Case Management Platforms.

  • Risk/Transaction Monitoring Engines.

  • Data Literacy: Ability to interpret transaction patterns and entity data to inform automated risk-rule tuning.

Benefits

  • Opportunity to travel (if applicable)

  • Flexible vacation policy

  • Private Healthcare

  • Employee stock ownership (ESOP)

  • Flexible working and autonomy

  • Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.

  • Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

Skills Required

  • Deep understanding of FCA, FinCEN, and DFSA regulatory requirements
  • Proven ability to map Inherent Risk to Residual Risk through technical controls
  • Experience with Salesforce Service Cloud (Flows, Mapping, Reporting)
  • Experience with automated KYB / case management platforms
  • Experience with risk/transaction monitoring engines
  • Data literacy to interpret transaction patterns and entity data for risk-rule tuning
  • Experience configuring and maintaining onboarding stack (Dotfile or similar)
  • Experience with AI-driven document extraction and prompt engineering
  • Designing and maintaining Salesforce Flow logic with audit trails
  • Experience integrating onboarding (KYB) systems with monitoring platforms (e.g., Flagright)
  • Experience conducting implementation testing (UAT) and policy vs. logic audits
  • Proven experience processing high-complexity KYB files for FIs, MSBs, and Correspondent Banks
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The Company
0 Employees
Year Founded: 2023

What We Do

Lorum is a specialist correspondent institution providing multi-currency clearing, cash management, and treasury infrastructure for regulated financial institutions. The company delivers a unified clearing network and direct USD access through named account custody, enabling the settlement of USD and tokenized assets while replacing the need for numerous individual correspondent banking relationships.

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