Job Description:
Title: Sr Kroger Customer Account Manager
Locations: Cincinnati, OH
Workstyle: Hybrid (5 days in office)
Mars does not sponsor visas for this role. This position is eligible for relocation benefits
The Sr Kroger Customer Account Manager is responsible for leading the development and execution of strategic customer plans for Customers within the Grocery Channel, forecasting, driving profitable growth, optimizing trade spend, and ensuring alignment with internal brand and supply chain teams. This role serves as the primary point of contact between the customer and cross-functional teams.
What will be your responsibilities?
- Relationship Management: Owns day-to-day relationship with Grocery Customer and leads Joint Business Planning annual cycle with Customer
- Sales & Revenue Growth: Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade.
- Forecasting: Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
- Trade Management: Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations.
What are we looking for?
- Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
- 7+ years of relevant customer management experience
- Attention to detail and fluent understanding of forecasting and budget management.
- Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
- Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
