Side International Japan is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the playstore platform. In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile. Your primary focus will be on supporting external partners who are located in the Korea and it is expected that the majority of your work will be conducted during APAC business hours.
In this role, you will:
- Educate and empower partners based in the Korea, delivering a best-in-industry experience
- Validate product, offer, page, and build readiness
- Equip partners with the tools and information needed to deliver release plans
- Provide transparency on release status and risks to internal stakeholders
- Train partners to take full advantage of store features, from Cloud Saves to Account Services
- Utilize standardized tools and processes for harmonious engagement and a consistent user experience
- Demonstrate ownership and accountability of task management
- Actively contribute insights and help drive tool and process improvements
Requirements
What we’re looking for:
- 3-5 years of project management, partner operations, release management, production experience, or similar experiences
- Proven tolerance for ambiguity and ability to appropriately prioritize and complete work with minimal oversight despite an ambiguous environment
- Exceptional communication skills with experience in external partner engagement, stakeholder management, and cross-timezone communication
- Excellent organizational skills with strong attention to detail
- Native or Business-level proficiency in Korean, and English with proven ability to support external partners in-language and navigate cross-culture communication
- Conversational Japanese
- Having business level proficiency is a plus but not required
- Excellent understanding of Korean business culture, with a strong preference to prior exposure to the gaming release process within the respective culture.
- Willingness to occasionally adjust working hours to accommodate both a US-based team and APAC-based partners as needed
- Familiarity with JIRA and Salesforce
- Preference for applicants with baseline technical knowledge or an interest in learning
- This position is open to applicants interested in relocating to Japan. (Visa support will be provided
Benefits
- Annual salary review.
- Full remote opportunity
- Transportation allowance (up to 50,000 yen).
- Business casual dress code.
- Comprehensive social insurance.
- Annual paid leave.
- Access to external welfare services.
- Refresh space with coffee machine and office convenience store.
Who we are
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industryleading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc
Skills Required
- 3-5 years of project management, partner operations, release management, production experience, or similar
- Proven tolerance for ambiguity and ability to prioritize and complete work with minimal oversight
- Exceptional communication skills with experience in external partner engagement, stakeholder management, and cross-timezone communication
- Excellent organizational skills with strong attention to detail
- Native or Business-level proficiency in Korean and English with ability to support partners in-language
- Conversational Japanese
- Excellent understanding of Korean business culture; prior exposure to gaming release processes preferred
- Willingness to occasionally adjust working hours to accommodate US and APAC teams
- Familiarity with JIRA and Salesforce
- Baseline technical knowledge or interest in learning
- Open to relocating to Japan (visa support provided)
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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