The Role
Provides Korean-language customer support, resolving inquiries and conflicts while maintaining service quality standards. The role requires strong Korean and English proficiency, effective problem-solving, clear communication, and flexibility for rotational shifts. The executive will manage customer interactions, documentation, reporting, and cross-functional communication, with mandatory prior experience in the BPO or airline industry.
Summary Generated by Built In
Summary
We are seeking a dedicated Korean Customer Support Executive to serve as a primary liaison between our organization and Korean-speaking clients. This pivotal role is designed to ensure the delivery of exceptional service standards while effectively managing complex inquiries and maintaining high-quality customer interactions. The ideal candidate will leverage their bilingual capabilities and industry-specific background to resolve issues efficiently, thereby enhancing overall client satisfaction and supporting the operational goals of our customer service division.
Responsibilities
- Deliver professional and empathetic customer support in the Korean language, addressing inquiries and concerns with precision.
- Monitor and uphold service quality metrics to ensure all interactions meet established organizational standards.
- Apply strong problem-solving techniques to navigate conflicts and resolve customer issues in a timely manner.
- Adapt to and perform effectively within rotational shift schedules to provide continuous coverage.
- Utilize advanced English proficiency for internal documentation, reporting, and cross-departmental communication.
- Leverage prior experience within the BPO or airline sectors to manage customer interactions with industry best practices.
- Facilitate clear and effective communication channels to ensure customer needs are understood and met promptly.
Requirements
Requirements:
- Demonstrated proficiency in the Korean language, both spoken and written.
- Proven expertise in managing customer service quality and implementing improvement strategies.
- Strong aptitude for problem-solving and de-escalating conflict situations.
- Flexibility and commitment to working rotational shifts as required by operational needs.
- High level of English language proficiency for professional correspondence.
- Mandatory prior work experience in the BPO or airline industry.
- Excellent interpersonal and communication skills for handling diverse customer scenarios.
Skills Required
- Proficiency in spoken and written Korean
- Experience managing customer service quality and implementing improvement strategies
- Strong problem-solving and conflict de-escalation skills
- Flexibility to work rotational shifts
- High English language proficiency for professional correspondence
- Prior work experience in the BPO or airline industry
- Excellent interpersonal and communication skills
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
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