Knowledge Manager

Job Title: Knowledge Manager

Expected Hours: 40 hours per week, 9am-5 Monday - Friday

Duration: 9 months, potential for extension

'Pay Rate: $55/hr

About the Role:

Team is undertaking a strategic initiative to improve how knowledge and resources are organized, accessed, and maintained across our organization.
We are seeking an independent contractor (with potential for full-time status) to support this effort by assessing our current knowledge landscape, identifying gaps, and proposing a more intuitive and sustainable structure for organizing processes, documentation, and tools.

In this role, you'll be the go-to expert for overseeing all knowledge-related activities, including the management, capturing, sharing, and accessibility of knowledge assets.
As a Knowledge Manager you will work alongside internal stakeholders to create, promote and optimize the usage of knowledge assets within a SharePoint environment.

This is a remote-based, project-focused contract role ideal for someone with experience in knowledge management, library science, and systems design.

Responsibilities:

• Conduct a comprehensive audit of existing processes, documentation, and knowledge assets across various departments.
• Map where information currently resides, assess the structure, and identify redundancies, inconsistencies, and access issues.
• Identify critical information gaps.
• Collaborate with internal department stakeholders to understand needs and priorities for knowledge accessibility and use.
• Encourage a culture of knowledge-sharing and collaborative workflow among the wider organization to improve cross-functional collaboration and ensure that all knowledge is consistent, accurate, current, and relevant.
• Design an updated, user-friendly folder structure and organizational system for storing and sharing company content (primarily in SharePoint).
• Recommend structure/naming conventions and governance standards to support long-term maintenance and ease of use.
• Develop guidance or templates to support consistent documentation practices going forward.
• Proven experience in knowledge management, or information architecture.
• Understanding of global HR practices and documentation needs across diverse geographies preferred.
• Develop and enforce style guides, templates, taxonomy, and governance frameworks to standardize content creation and maintenance plans with writers across the business.
• Establish and implement a governance framework to ensure long-term consistency, accuracy, and accessibility of knowledge assets, including clear ownership, maintenance schedules, and update protocols for SharePoint content.

Metrics for Success:

• Knowledge Audit Completion: Completion of a comprehensive audit of existing documentation and knowledge assets within the first 4–6 weeks of project kick-off.
• Improved Content Accessibility: Reduction in time spent by employees locating key documents (e.g., 30% improvement based on user feedback).
• SharePoint Structure Implementation: Deployment of a new folder structure and information architecture with at least 90% stakeholder adoption within the project timeline.
• Governance Framework Adoption: Governance standards and maintenance protocols established and accepted by all relevant departments.
• Content Quality and Consistency: Increase in standardized documentation using templates and style guides.
• Training and Enablement: Delivery of training or guidance materials with measurable engagement.
• Reduction in Redundancy: Elimination of duplicate or outdated documents.

Experience Required:

• BS in Library Science, Business Administration, or Information Technology preferred.
• 7+ years in knowledge management, documentation strategy, or related leadership roles in a high growth environment.
• Proven success leading knowledge strategies and optimization initiatives.
• SharePoint subject matter expert.
• Ability to partner with all levels and stakeholders for the planning and execution of communication and knowledge sharing.
• Strong organizational and analytical skills, with attention to detail and an eye for usability.
• Experience working with cloud-based file storage and collaboration tools (e.g., SharePoint, Google Drive).
• Self-directed and able to manage a short-term project with minimal supervision.
• Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption.
• Passionate about user experience, self-service, and knowledge as a strategic business driver.
• Skilled at navigating ambiguity, rapid change, and setting organizations up for scale.
• Focus on developing, auditing, and maintaining high quality content in the SharePoint Knowledge base.

Must Haves:

• SharePoint SME, creating SharePoint systems/revamping
• Library science experience (More solid Systems admin experience)
• Strategic operator use to streamlining systems and implementing change
• Works well alone
• Cloud based storage and filing systems experience
• Experience working with high level stakeholder experience
• Project management experience
• Data organization skills
• Experience with creating user guides and SOPs

Nice to Haves:

• Pharma Background with similar life sciences experience

Additional Notes:

• Mid-size company/Large corporation experience

Interview Schedule:

• 2 rounds on Teams, 30-45 mins

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.