Knowledge Manager

Ecolab’s Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program.   

The Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team.  The Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.

The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.  

Main Responsibilities:
 

Knowledge Strategy & Approach

• Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets

• Establish Knowledge Management processes, standards & governance

• Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture

• Define behaviors, skills & practices required to foster a strong learning & knowledge sharing culture in GBS+

• Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture

Knowledge Asset Creation & Maintenance

• Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy

• Lead a team of Knowledge Analysts who collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets

• Ensure GBS knowledge program quality through a structured and measurable framework

Knowledge Effectiveness

• Establish user-centric metrics and measures to assess knowledge effectiveness

• Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge processes

• Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness

Resource Management

• Hire, mentor and oversee team of GBS+ Knowledge Analysts

• Manage contracts and oversee work planning & quality output for one or more third party providers

• Ensure active participation of function, capability and service delivery SMEs as Knowledge Champions

Basic Qualifications:

• Bachelor’s degree in Knowledge Management, Information Systems, or related field

• At least 7 years of experience in a knowledge management role & managing a team of analysts

• Proficient in knowledge management systems and processes

• Proven experience in data analysis and strategic planning

• Strong interpersonal skills with demonstrated ability to facilitate collaboration

Preferred Qualifications:

• Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)

• Proven success in facilitating organizational change

• Experience in managing the details of complex programs and delivering results