Knowledge Management Team Administrator

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, Net Zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

The Knowledge Management Team Administrator role sits within the Knowledge Management Team and reports into the Knowledge and Engagement Lead.  

This is an internal customer facing role supporting the Knowledge management team and the wider business. The role will cover a range of duties;  

• first line support to the business by answering queries and making content updates to our intranet  

• training and user support 

• analytical reporting  

• other administration duties needed to support the Knowledge Management function.  

You will have the opportunity to build strong relationships with stakeholders in the business and play an integral part in making sure our intranet successfully gives our people the access to information, systems and data that they need to do their roles on a day to day basis.

Key responsibilities:

• Responding to email queries and content update requests in our dedicated intranet inbox  

• Helping with the management of content within our intranet environment including loading text, images, videos, infographics, adhering to our intranet standards and using the appropriate templates and styles 

• Providing training and support to our site owners and working with the team leader to produce training documentation when required  

• Providing end-user support and encouraging user adoption by directing users to training material and available resources, and advising site owners on structural and quality expectations 

• Provide administrative support to the wider KM team as and when needed for example rebranding and reformatting of documents  

• Maintain and own our intranet ‘Look book’ and our ‘Knowledge management’ site and ensure that content is kept up to date and relevant 

• Support our regional communications teams with the publishing of news articles if required 

• Provide analytical reporting to site owners on site usage and user behaviour  

• Ensure on time delivery of all work undertaken to meet business objectives 

We're looking for someone who has:

• Previous experience of using Microsoft's Office 365 suite  

• Good time management skills 

• Excellent communication skills and an ability to create and maintain relationships with a variety of stakeholders 

• Good administration and organisation skills 

• Excellent written and spoken English 

• The ability to follow internal procedures and utilise predefined templates and styles 

• The ability to work well as part of a team in a fast-paced environment 

• A keen eye for detail 

In addition, we are looking for someone who demonstrates that they:

• Have a positive and curious mindset, committed to continuous improvement and learning.  

• Have an inclusive approach, are mindful of cultural differences and always treat others with care and respect.  

• Are confident and articulate, with the ability to develop productive relationships with a variety of teams across the business. 

• Are a collaborative team-player .

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world. 

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.