Knowledge Management Specialist

• Partner with cross-functional teams to design and optimize existing documentation into a single source of truth
• Maintain the technologies training library of content on a regular basis to ensure current best practices are accessible
• Translate technical documentation into digestible content for end users in partnership with subject matter experts from the business and/or technology owners
• Design and create coursework that supports ETS Technologies with multiple audiences including but not limited to DPR’s Family of Companies and Sales Enablement teams
• Develop metadata structures, templates, and governance models that make process information easy to maintain and find
• Integrate the technologies training library with existing CRM and other ETS Get Work Applications to create seamless access to relevant information 
• Establish governance workflows for process creation, review, and approval 
• Maintain content quality by developing standards for documentation, formatting, and version control 
• Build contributor guidelines and train employees on how to submit or update content. 
• Collaborate with System Admins to promote consistent use of the library and knowledge resources through training, onboarding, and communication
• Measure content usage and incorporate employee feedback to identify improvements and drive continuous adoption of knowledge resources
• Serve as the primary liaison to DPR’s Knowledge Management and L&D teams for system alignment, governance practices, and cross-company integration opportunities 

Education 

Required 

• Associate’s degree in Library Science, Information Science, Education or a related technical field. 

Desired 

• Bachelor’s degree in Library Science, Information Science, Education or a related technical field. 

• Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe or similar).

Knowledge & Experience 

• 3+ years of experience in knowledge management, operations systems, instructional design, process documentation, or related disciplines.
• Experience collaborating with diverse stakeholders, leadership, end users and external vendors. 
• Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe, WorkDay or similar).
• Experience designing or implementing process documentation standards, including templates, workflows, and review cycles.

• Excellent organizational skills to manage and maintain large collections.
• Ability to conduct regular audits and updates.

• Strong understanding of business processes and workflows as they relate to enterprise and business applications. 

• Prolonged periods of sitting and/or standing at a computer screen. 

• Must be able to sit or stand for long periods of time. 

• Occasional domestic travel, via airplane, will be required for meetings. 

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.  

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.