The Role
The Knowledge Management Specialist develops governance frameworks, collaborates with teams to enhance knowledge usability, and ensures accuracy of knowledge assets.
Summary Generated by Built In
Position Summary:
As a Knowledge Management Specialist, you will play a key role in strengthening Emerson’s global knowledge ecosystem by developing governance frameworks, supporting contributors, and ensuring that knowledge assets remain accurate, accessible, and impactful. You will collaborate across teams and partner closely with subject matter experts to elevate the quality and usability of our knowledge base, while helping foster a culture of continuous learning and knowledge sharing.
As a Knowledge Management Specialist, you will play a key role in strengthening Emerson’s global knowledge ecosystem by developing governance frameworks, supporting contributors, and ensuring that knowledge assets remain accurate, accessible, and impactful. You will collaborate across teams and partner closely with subject matter experts to elevate the quality and usability of our knowledge base, while helping foster a culture of continuous learning and knowledge sharing.
In This Role, Your Responsibilities Will Be:
• Contribute to the development, implementation, and maintenance of knowledge governance frameworks, standards, and policies.
• Coach contributors and publishers on article creation, maintenance, and lifecycle management to ensure consistency and alignment with KCS best practices.
• Collaborate with SMEs and KDEs to identify content gaps, evaluate opportunities for improvement, and enhance overall knowledge usability and accessibility.
• Conduct reviews and audits of knowledge content for accuracy, relevance, and usefulness, including recurring lifecycle content assessments.
• Create and update reports and dashboards that track KCS Solve Loop performance, knowledge reuse, case deflection, and self-service activity.
• Facilitate cross-functional knowledge discussions to encourage collaboration, alignment, and continuous improvement.
• Own the KCS Solve Loop and champion the consistent adoption of KCS best practices across teams.
• Manage KCS licenses, permissions, role-based access, and the knowledge base structure in testing environments; actively participate in enhancement testing and provide input that supports KM program optimization.
• Contribute to the development, implementation, and maintenance of knowledge governance frameworks, standards, and policies.
• Coach contributors and publishers on article creation, maintenance, and lifecycle management to ensure consistency and alignment with KCS best practices.
• Collaborate with SMEs and KDEs to identify content gaps, evaluate opportunities for improvement, and enhance overall knowledge usability and accessibility.
• Conduct reviews and audits of knowledge content for accuracy, relevance, and usefulness, including recurring lifecycle content assessments.
• Create and update reports and dashboards that track KCS Solve Loop performance, knowledge reuse, case deflection, and self-service activity.
• Facilitate cross-functional knowledge discussions to encourage collaboration, alignment, and continuous improvement.
• Own the KCS Solve Loop and champion the consistent adoption of KCS best practices across teams.
• Manage KCS licenses, permissions, role-based access, and the knowledge base structure in testing environments; actively participate in enhancement testing and provide input that supports KM program optimization.
Who You Are:
You promote collaboration by inviting diverse perspectives and encouraging open knowledge exchange. You focus on creating clarity, even in complex environments, by breaking down problems and communicating solutions in a structured and accessible way. You are skilled at prioritizing work based on business needs and continually look for opportunities to improve processes and user experience. You build trusting partnerships by demonstrating reliability, curiosity, and a commitment to shared success.
You promote collaboration by inviting diverse perspectives and encouraging open knowledge exchange. You focus on creating clarity, even in complex environments, by breaking down problems and communicating solutions in a structured and accessible way. You are skilled at prioritizing work based on business needs and continually look for opportunities to improve processes and user experience. You build trusting partnerships by demonstrating reliability, curiosity, and a commitment to shared success.
For This Role, You Will Need:
• Bachelor’s degree in IT, English Communication, Computer Science, Business Administration, or an equivalent field.
• Practical experience (typically 3–5 years) in Knowledge Management, KCS, information management, documentation, or KM implementation.
• Strong analytical skills with the ability to interpret data from dashboards and performance metrics.
• Ability to collaborate effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders.
• Bachelor’s degree in IT, English Communication, Computer Science, Business Administration, or an equivalent field.
• Practical experience (typically 3–5 years) in Knowledge Management, KCS, information management, documentation, or KM implementation.
• Strong analytical skills with the ability to interpret data from dashboards and performance metrics.
• Ability to collaborate effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders.
Preferred Qualifications That Set You Apart:
• Hands-on experience working in a KCS-enabled environment.
• Familiarity with KM platforms, governance models, and knowledge lifecycle methodologies.
• Experience facilitating training or coaching sessions related to knowledge creation, curation, or content quality.
• Background in designing knowledge dashboards or working with analytics tools.
• Hands-on experience working in a KCS-enabled environment.
• Familiarity with KM platforms, governance models, and knowledge lifecycle methodologies.
• Experience facilitating training or coaching sessions related to knowledge creation, curation, or content quality.
• Background in designing knowledge dashboards or working with analytics tools.
Our Culture and Commitment To You:
We are committed to creating an inclusive, safe, and supportive work environment where every employee can thrive. At Emerson, you will be part of a global community that values continuous learning, collaboration, and well-being. We invest in your growth and provide opportunities to expand your skills, explore new career paths, and contribute to meaningful work that drives innovation and customer success. We embrace flexibility, respect diverse perspectives, and celebrate the contributions each person brings to our team.
We are committed to creating an inclusive, safe, and supportive work environment where every employee can thrive. At Emerson, you will be part of a global community that values continuous learning, collaboration, and well-being. We invest in your growth and provide opportunities to expand your skills, explore new career paths, and contribute to meaningful work that drives innovation and customer success. We embrace flexibility, respect diverse perspectives, and celebrate the contributions each person brings to our team.
Skills Required
- Bachelor's degree in IT, English Communication, Computer Science, Business Administration, or equivalent
- 3-5 years of practical experience in Knowledge Management or related fields
- Strong analytical skills to interpret data from dashboards
- Ability to collaborate with cross-functional teams and communicate effectively
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
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The Company
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
