Knowledge Management Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We’re searching for a self-motivated and highly skilled Knowledge Management Specialist Level 1 to join our team and help take our client-focused content and education to the next level. The ideal candidate will have a proven track record of writing for a knowledge management environment at a high-growth SaaS company, is highly-collaborative, and has a natural desire to help customers. In this role, you will create content, update, and manage high-quality learning content inside our knowledge management environment. Your success is defined by our customers’ success in using our products and features. This is an exciting opportunity to join a growing team that is reimagining the customer experience at HHAeXchange!

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Create and update content in the Knowledge Base with Madcap Flare according to technical writing standards.
• Create content that communicates complex information clearly and concisely.
• Bridge the gap between subject matter experts and end-users.
• Ensure that technical concepts and instructions are easily understood, user-friendly, and accessible.
• Assist in building the structure of Knowledge Bases for client ease of use.
• Create documents when Knowledge Base delivery is not effective for the target audience.
• Communicate to Instructional Designers about changes to video or interactive course content based on information from TCC or upcoming platform changes.
• Communicate to the entire Client Experience team about new or updated Knowledge Base content.
• Assist in creating video content when the complexity or importance of the topic calls for it.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor's degree in a related field (required).
• Technical Writing, Madcap Flare, or Video Editing Certification (preferred).
• 1-2 years of experience as a writer for a knowledge management environment.
• 1-2 years of experience managing the infrastructure of a knowledge management environment.
• Exceptional writing and editing skills, with the ability to explain complex concepts in a clear and concise manner with experience using plain language. 
• Proficiency with authoring tools, content management systems, and AI tools.
• Excellent project management skills, with the capacity to manage multiple projects and meet deadlines in a fast-paced environment. 
• Highly-collaborative, naturally curious, and exceptional communication skills. 
• Expertise with Microsoft Word (and other Office 365 Tools) 
• Experience editing HTML/CSS, a plus.
• Experience with agile software project management software, Aha and Jira preferred.
• Experience with Monday.com.
• Experience with MadCap software a plus.
• Experience with video editing in Camtasia a plus.
• Experience in the Homecare industry a plus.

The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.