We’re looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you’ll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.
This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You’ll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.
This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.
Responsibilities
Establish governance models for how knowledge is created, reviewed, maintained, and retired.
Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
Own knowledge infrastructure—including platform selection, configuration, and integrations.
Implement version controls, logging, and retrieval mechanisms within that infrastructure.
Build systems that link policy, guidance, and SOPs to prevent drift.
Develop cascading change management processes to ensure downstream updates are triggered and tracked.
Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.
Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.
Define and track program success metrics.
Continuously improve knowledge quality and discoverability based on data.
What We're Looking For
4+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
Expertise in taxonomy design, information architecture, and content structuring strongly preferred.
Excellent communication skills—you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.
Analytically minded—you use data from a variety of sources to identify trends and drive continuous improvement.
Deeply curious and collaborative—you ask good questions, challenge assumptions, and seek out perspectives that close knowledge gaps.
Highly organized and comfortable working independently, with the judgment to escalate issues that could impact program quality or timelines.
Passionate about keeping people safe online, regardless of personal familiarity with specific regional norms or cultures.
Experience in Trust & Safety, content moderation, or platform operations.
Familiarity with AI-assisted moderation workflows and the knowledge requirements they introduce.
Background working in cross-functional environments with policy, legal, product, and vendor teams.
Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.
Skills Required
- 2+ years of experience in a Knowledge Management program, building or scaling knowledge systems
- Familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools)
- Excellent communication skills, able to articulate complex concepts to cross-functional stakeholders
- Analytically minded; use data from various sources to identify trends and drive improvement
- Highly organized and able to work independently with good judgment on escalation
- Expertise in taxonomy design, information architecture, and content structuring
- Experience in Trust & Safety, content moderation, or platform operations
- Familiarity with AI-assisted moderation workflows
- Background working with policy, legal, product, and vendor teams in cross-functional environments
- Experience supporting or implementing knowledge tools for distributed or outsourced operations teams
Match Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Match Group and has not been reviewed or approved by Match Group.
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Retirement Support — Employer matching on retirement savings and access to an employee stock purchase program are highlighted as standout elements. Feedback suggests this creates strong long-term financial support as part of total rewards.
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Parental & Family Support — Fully paid parental leave, fertility and family-forming support, and childcare resources are emphasized across materials. Feedback suggests these benefits meaningfully support different family needs.
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Leave & Time Off Breadth — Generous PTO, numerous paid holidays, wellness and volunteer time, and other special leave options are consistently described. Feedback suggests the breadth of time-off options helps sustain work-life balance.
Match Group Insights
What We Do
Match Group is home to some of the world’s most popular dating and social discovery apps, including Tinder, Hinge, Match, and more. Match Group’s mission is to spark meaningful connections for every single person worldwide. Our diverse portfolio of apps enables connections across a diverse range of ages, genders, backgrounds, and dating goals. Our services are available in over 40 languages to users all over the world.
Why Work With Us
Match Group is united by a mission to help people find meaningful connections and fight loneliness. We’re not just building products. We’re creating friendships, marriages, and families around the world. Our culture is fueled by purpose, creativity, and a passion for what we can build together.
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