Knowledge Management Manager

Job Description:

As the No. 1 provider of core technology to the insurance industry globally, DXC Technology brings unparalleled domain expertise, software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation objectives.

We currently have around 150 customers in Insurance Software for UK and Ireland accounting for circa $80m in annual revenue and growing. We have brokers, carriers and reinsurers operating in the Life and Pensions, Commercial & Specialty and Reinsurance markets.

They range from very large to very small and most of the clients in the Commercial & Specialty space where the Lloyd’s market is undergoing a huge transformation. We are in the middle of this transformation and each customer will have one or more of our software products. These products typically forms the engine room of their business. This means that right now there is a huge need for our customers to hear from us on a regular basis and this is where you will come in.

Are you a natural Researcher with a passion for Data and Statistics, We have an exciting opportunity for an experienced Knowledge Management Manager who is looking for their next career step to join our Insurance Software business to build and maintain our customer base.

Key Requirements:

• Build and maintain the ISB software and BPS knowledge base
• Act as ISB’s oracle for approved data about every aspect of ISB across people, product
• Be ISB’s go to person for questions about ISB statistics and data
• Inquisitive and uses AI to help build tools to equip ISB team with data and enable self-serve on data
• Work closely with market research, marketing and sales to build and maintain ISB content
• Prepare and maintains case studies and detailed knowledge packs about our products​

• Provide documentation that everyone in ISB can lay their hands instantly on every fact they need about our products and services
• Build a single source of the truth about all the facts we need about our business

Key Skills required:

• Strong Attention to detail
• Articulate and Professional
• Key Relationship Builder
• Strong IT Skills
• Experience of building case studies
• Excellent written communication skills
• Excellent Data & Analytics experience.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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