Knowledge Management Manager - Central Office, Hayward CA

Pay Range: Minimum $108,557.94 - Maximum $126,650.93 Salary

Position Summary

The Knowledge Management (KM) Manager is responsible for establishing and sustaining Eden Housing’s organizational approach to knowledge management. This role serves as the central coordinator and enabler of Eden Housing’s KM strategy — building the governance, standards, and support structures that allow knowledge to be created, maintained, and shared effectively across the organization.

The KM Manager supports a distributed ownership model, working with subject matter experts, managers, and a cross-functional Knowledge Council to ensure that critical information is accurate, accessible, and trusted. The role balances strategic thinking with practical execution, focusing on sustainable practices that support day-to-day work while preparing Eden for responsible use of AI-enabled tools over time.

Key Responsibilities

Program Leadership & Coordination

• Serve as the primary owner of Eden Housing’s Knowledge Management program and implementation roadmap.

• Translate the KM strategy into phased, practical actions aligned with organizational capacity and priorities.

• Coordinate sequencing and dependencies across KM-related initiatives, ensuring work is paced realistically.

• Act as a central point of contact for KM-related questions, decisions, and escalation.

Governance & Standards

• Establish and support KM governance structures, including convening and facilitating the Knowledge Council.

• Develop, refine, and maintain content standards, templates, and guidance appropriate to different knowledge tiers (Tier 1–Tier 3).

• Clarify and reinforce expectations for content ownership, review, and lifecycle management.

• Ensure governance practices remain usable and supportive of real work, adjusting as needed based on feedback and experience.

Distributed Knowledge Stewardship

• Support managers and designated Knowledge Stewards in understanding and carrying out stewardship responsibilities.

• Provide guidance, training, and job aids to help stewards maintain content efficiently and consistently.

• Help departments identify high-risk or high-value knowledge areas and prioritize stewardship effort accordingly.

• Encourage consistent practices without relying on heavy-handed enforcement.

Institutional Knowledge & Content Quality

• Lead efforts to reduce redundancy, outdated content, and single points of knowledge dependency.

• Support the creation and maintenance of practical knowledge assets, including job aids, task documentation, playbooks, and reference materials.

• Promote clear distinctions between authoritative content and working or draft materials.

• Improve findability, clarity, and reuse of organizational knowledge over time.

Platform & AI Enablement

• Work closely with the Technology Department and platform owners to align KM practices with SharePoint, Notion, and other core systems.

• Support the intentional use of AI assistants by ensuring underlying content is well-structured, current, and trustworthy.

• Help define appropriate scopes and guardrails for AI-assisted knowledge access.

• Monitor emerging capabilities and assess readiness without overcommitting to unproven tools or approaches.

Change Management, Communication & Learning

• Develop clear communication and training approaches to support KM adoption across the organization.

• Partner with Talent Development and managers to embed KM practices into onboarding, role transitions, and everyday workflows.

• Gather feedback from staff and leaders to continuously improve KM practices.

• Help normalize KM as “how work gets done,” rather than a separate initiative.

• Eight or more years of experience leading or supporting knowledge management, information management, content strategy, or related organizational initiatives.
• Demonstrated ability to advise senior leaders, influence without direct authority, resolve competing priorities, and drive sustained behavior change across diverse roles and departments.
• Demonstrated ability to work across departments and roles in a collaborative, matrixed environment.
• Strong facilitation and communication skills, including the ability to translate abstract concepts into practical guidance.
• Regarding AI: intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator

• Familiarity with Microsoft 365, SharePoint, Notion, or similar collaboration platforms.
• Background in change management, organizational development, or process improvement.

• Pragmatic and systems-oriented: Focuses on what will actually work, not theoretical perfection.
• Credible and trusted: Able to work effectively with both leadership and frontline staff.
• Curious and adaptive: Continuously learns and adjusts based on experience.

• Reports to Director of Strategic Initiatives
• Works closely with: Technology Department, Talent Development, Knowledge Stewards, and the Knowledge Council.
• This role is the founding member of our new KM team; the KM team is expected to remain intentionally small and focused, with additional specialist support added over time only as needed.

Language, Math & Reasoning Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, training outlines, needs assessments, and operational manuals and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define and articulate problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Enviornment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.