As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decisionmaking, timely problem resolution, and promoting continuous learning.
Key Responsibilities
- Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
- Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
- Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
- Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
- Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.
Requirements
Required Skills and Experience
- 5+ years of current proven experience in implementing Knowledge Management strategies.
- Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
- Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Strong understanding of IT service management and ITIL framework.
- Proven experience in a ServiceNow environment.
Benefits
- Great Place to Work certified
- Annual Wellness Subsidy
- Birthday Leave
- Wellbeing LeaveHMO and Life Insurance
Skills Required
- 5+ years of proven experience implementing Knowledge Management strategies
- Experience building KM programs in the technology industry or technical groups within large, global organisations
- Experience communicating with and influencing senior leadership
- Proven experience in leading teams to deliver impact
- Strong understanding of IT service management and ITIL framework
- Proven experience in a ServiceNow environment
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
