The Role
The Knowledge Management & Innovation Analyst will organize training, create onboarding content, lead process improvements, manage communications, and track program metrics to enhance internal operations.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
At dLocal’s Commercial Knowledge Management team, we’re passionate about creating a culture of learning, collaboration, and continuous improvement. We’re currently looking for a Knowledge Management & Innovation Analyst to help us boost quality, scale our impact and measure with precision.As part of this team, you’ll play a key role in ensuring our learning programs, internal communications, and innovation initiatives run seamlessly. You’ll combine your instructional design knowledge and organizational skills with a proactive mindset to bring structure, creativity, and measurable results to everything we do.
What you’ll do:
- Plan, organize and deliver our company-wide dLocal trainings (both design and delivery: calendar invites, attendance tracking, post-session feedback).
- Work with payment experts to create content (short reels, Google Slides, one-pages) that will help new joiners in their on-boarding and also to the whole company in their day-to-day.
- Collaborate with the team to identify automation opportunities and lead small-scale AI or process improvement initiatives.
- Support communication efforts of the KM strategy, ensuring our internal brand keeps growing across email groups, Slack channels and 1:1 interactions.
- Track and analyze engagement and impact metrics from KM programs to help us continuously improve.
What we’re looking for:
- 3+ years of work experience in areas related to Knowledge Management, Instructional Design, Content Creation or Culture & Internal Communications.
- Interest in technology, AI, and innovative ways of working.
- Strong organization skills and great attention to detail — you take pride in delivering quality work.
- A proactive, adaptable mindset and the ability to work independently.
- Excellent communication skills in English and Spanish.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay), 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
