We’re looking for a Knowledge Management Advisor to lead the creation, maintenance and optimisation of knowledge across our Sales and Member Service business unit.
This role is critical in ensuring our people have access to accurate, accessible and easy-to-use information, enabling consistent, high-quality outcomes for our members. You’ll play a key role in embedding knowledge management into business-as-usual, while championing a culture of continuous improvement and capability uplift.
What will you be doing?
- Create, review and maintain knowledge articles, FAQs, process guides and policy documentation
- Translate complex information into clear, user-friendly content for diverse audiences
- Liaise with stakeholders and subject matter experts to develop content aligned to products, policies and common contact drivers
- Ensure all content meets approved templates, standards, readability and compliance requirements
- Conduct regular reviews to maintain accuracy, relevance and remove outdated or redundant content
- Monitor usage, feedback and performance data to identify trends and improvement opportunities
- Identify and support enhancements to knowledge systems to improve the member and frontline experience
- Build and maintain knowledge management processes and BAU documentation
- Act as a change champion, promoting best practice knowledge management and capability uplift across S&MS
- Share insights, contribute to projects and business initiatives, and support continuous improvement through analysis and recommendations
About you
You’re someone who thrives on bringing clarity to complexity and improving how teams access and use information.
You bring:
- Experience in technical writing, content development or documentation management, with the ability to produce clear, logical and visually engaging documentation
- Strong ability to simplify complex information using plain language principles
- Experience working with knowledge management tools, frameworks or methodologies
- Exceptional attention to detail with advanced editing and proofreading capability
- Strong analytical thinking skills, with the ability to interpret data, identify trends and drive improvements
- Highly collaborative, with the ability to build strong stakeholder relationships and work toward shared outcomes
- Excellent communication skills, with the ability to tailor messaging across multiple audiences and formats
- Proactive and action-oriented, with the ability to navigate ambiguity and take ownership in a fast-paced environment
- Strong member and customer focus, with a passion for delivering customer-centric solutions internally and externally
Why join us?
A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion.
You’ll enjoy:
- Access to exclusive RAC member benefits
- Flex@RAC – our flexible working program
- A strong Diversity & Inclusion strategy
- Generous insurance discounts and free roadside assistance
- In-house health and wellness programs
- Competitive salary + super, with the option to purchase additional leave
- A vibrant Social Club with over 900 members
How to Apply
Click APPLY NOW and submit your CV outlining what you can bring to the team.
Applications close: COB 15th May 2026
Top Skills
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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