We are looking for a Knowledge Base Writer to join our growing team. We take a few things really seriously here at monday.com: building a fantastic product and providing the best possible service to our customers. That’s why we make sure our customers can get the information they need when they need it via our self-service knowledge base. As a knowledge base writer, you will be responsible for creating knowledge base articles, guides, and other materials needed for self-service channels.
About The Role:
As a Knowledge Base Writer, you will:
- Produce content for the knowledge base including articles for new features and best practices
- Edit existing content to make sure it is up-to-date and accurate
- Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments
- Identify gaps in our documentation and define what content to build next
- Analyze the content performance based on user's satisfaction and ticket reduction
Social Title:
Knowledge Base Writer
Requirements
- 2-5 years professional experience in content writing.
- Native English speaker – Must
- Passion for writing content to help users succeed through self-service content.
- Amazing interpersonal communication
- Self deductive and active initiator
#LI-DNI
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!