Join the excitement with Neo Group, recruiting on behalf of our valued partner! Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.
Key Responsibilities:
- Develop, organize, and maintain the company’s internal and external knowledge base, ensuring content is accurate, consistent, and up to date.
- Collaborate with product, support, and training teams to identify knowledge gaps and prioritize content creation.
- Write, edit, and format clear and user-friendly documentation, FAQs, and help articles.
- Implement and follow content governance standards, including style guides and taxonomy structures.
- Analyze user feedback and knowledge base metrics to continuously improve content quality and accessibility.
- Ensure alignment between the knowledge base and other tools
- Train team members on knowledge base best practices and content management tools.
Requirements
- Proven experience with content development.
- Excellent written and verbal communication skills in English and Russian
- Strong attention to detail, structure, and consistency in content organization.
- Familiarity with SEO principles and analytics tools to optimize content discoverability.
- Ability to work cross-functionally and manage multiple projects simultaneously.
- Basic understanding of UX writing and information architecture principles.
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
