About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
We’re seeking a motivated Knowledge Base Associate passionate about SaaS product education, and who will help establish the next generation of educated customers in HighLevel. You’ll update, polish, and expand our help documentation, as well as team up with Product, Support, and Marketing, in order to maintain consistency and accuracy of product information.
This pivotal role will serve as the cornerstone for ensuring our customers are equipped with clear, comprehensive guidance while concurrently fine-tuning our internal operations to amplify our marketing impact.
What You’ll Be Doing
Audit & Optimize – Continuously review help documentation and customer feedback, prioritizing updates or retirements based on data and usability.
Launch Readiness – Partner with Product Managers and Engineers to publish or update articles in lockstep with new feature releases and enhancements.
Multimedia Enablement – Create educational media such as screen recordings, GIFs, and screenshots that bring written guides to life.
Content Strategy – Design larger initiatives (e.g., guided learning paths, in-app tips) that drive adoption and reduce support tickets.
Cross-Functional Collaboration – Align knowledge-base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.
What You’ll Bring
Proven self-starter who excels in a fast-paced, remote SaaS environment.
Exceptional organizational skills; comfortable managing multiple projects from concept through publication.
Demonstrated talent for translating technical concepts into clear, customer-friendly language.
Empathy for end-users and an instinct for anticipating their questions.
Meticulous attention to detail and commitment to style-guide-compliant, error-free deliverables.
Excellent written and verbal communication skills; adept at cross-functional collaboration.
Experience & Qualifications
2-3 years in SaaS, martech, or a related software/marketing field.
1–3 years creating customer-facing help or “how-to” documentation.
Hands-on experience working in or with small/local businesses (preferred).
Proficiency with screen-capture and video tools (Loom, Jumpshare, etc.)
Deep understanding or, and experience working with/inside, the HighLevel platform.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
Skills Required
- 2-3 years in SaaS, martech, or a related software/marketing field
- 1-3 years creating customer-facing help or 'how-to' documentation
- Hands-on experience working in or with small/local businesses
- Proficiency with screen-capture and video tools (Loom, Jumpshare, etc.)
- Deep understanding or, and experience working with/inside, the HighLevel platform
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
