Know Your Customer Relationship Officer

Job Description
The Commercial Banking Wholesale Know Your Customer Organization will be the team supporting both internal and external stakeholders to complete robust Know Your Customer reviews.
As a Know Your Customer Officer in the Commercial Banking Wholesale Know Your Customer Organization, you will partner with Bankers and Anti-Money Laundering/Know Your Customer Operations to ensure all client Know Your Customer records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.

• Manage client and partner expectations and understanding in a consultative way.
• Exhibit ownership of Know Your Customer/Anti-Money Laundering experience and client experience.
• Ensure Know Your Customer/Anti-Money Laundering deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of Know Your Customer/Anti-Money Laundering processes and work through delays and/or inefficiencies.
• Manage operational risk effectively through diligent awareness of risks in our processes.
• Escalate appropriate risk items and drive issues to closure.
• Manage client risk effectively by supporting the banker in client selection process.
• Independently manage renewal cycle of Due Diligence Forms with Relationship Management Partnership.
• Accountable for timely portfolio management while maintaining quality expectations.

• Ability to properly identify Anti-Money Laundering risks and apply the policy concepts.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Strong analytical and problem-solving skills.
• Some travel may be required (less than 25%) to support various client coverage teams.

• BA/BS degree or equivalent work experience in financial services
• Working knowledge of risk factors that may impact specific products and industries
• Ability to multi-task effectively and leverage internal resources
• Excellent attention to detail
• Strong client focus and ability to partner with various internal group

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.