Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Specialist (all genders).
As a Know Your Customer Operations Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. Conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk KYC cases, and investigate KYC related alerts. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: Good KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, Relevant AML/ KYC accreditations (e.g. ACAMs or similar).
Job Description
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Engage and contribute in building KYC related operational processes, including analysis content, relevant guidelines and procedures, as well as tools & reporting requirements.
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Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.
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Monitor, investigate and opine on alerts generated by the KYC systems, taking appropriate action in line with established procedures.
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Review and verify high risk customer Identification documentation and other provided information during the onboarding process.
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Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.
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Perform Quality Control, as applicable, on KYC Due Diligence related processes
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Collaborate with internal stakeholders, including compliance, legal, and customer support teams, to address KYC-related issues and inquires.
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Communicate with prospects/ customers when additional KYC related information or documentation is required.
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Provide valuable input and recommendations for enhancing existing KYC processes, drawing on expertise in customer due diligence and regulatory compliance.
Required qualifications, capabilities, and skillset
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Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.
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2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
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Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
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Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.
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The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
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Growth mindset and a passion for learning and self-development.
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A commitment to collaboration and collective growth within the team.
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Very good computer literacy, including MS Office Suite Applications.
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Excellent communication skills in English (both verbally and in writing), German strongly advantageous.
Preferred qualifications, capabilities and skills
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In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.
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Good Knowledge of the German regulatory framework and best practices regarding KYC processes
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Familiarity with KYC software, databases, and customer screening tool, as well as the ability to adapt to new technologies
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Familiarity with digital banking platforms, payment systems, and financial technologies.
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Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
Skills Required
- Relevant education in Economics, Finance, Banking, Business Administration, Engineering, a similar field, or completion of a banking Ausbildung
- At least 2 years of experience in audit, compliance, anti-financial crime, anti-money laundering, KYC, controlling, or investigative roles within banking, financial services, fintech, or a similar industry
- Clear and effective communication skills for interactions with internal stakeholders, customers, and regulatory authorities
- Very good analytical and research skills, including the ability to investigate issues and reach successful resolutions
- Ability to review customer risk profiles and related alerts and assign appropriate risk levels
- Growth mindset and commitment to learning and self-development
- Commitment to collaboration and collective team growth
- Very good computer literacy, including MS Office Suite applications
- Excellent written and verbal English communication skills
- German language skills
- In-depth understanding of KYC regulations, AML laws, and financial-services compliance frameworks
- Knowledge of the German regulatory framework and KYC best practices
- Familiarity with KYC software, databases, and customer screening tools
- Familiarity with digital banking platforms, payment systems, and financial technologies
- Relevant AML or KYC accreditation, such as ACAMS or similar
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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