Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Quality Control Specialist (all genders).
As a Know Your Customer Operations Quality Control Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files and support the delivery of targeted remediation actions to drive sustainable quality uplift. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and certifications (e.g., ACAMS).
Job Description
- Conduct in-depth Quality Control reviews of high-risk/complex KYC (SpDD/EDD) case files to validate completeness, accuracy, and policy/regulatory adherence; document findings, identify root causes, and ensure timely escalation and remediation tracking where required.
- Partner with internal stakeholders (Compliance, Legal, Front Office, and Operations) to resolve KYC-related issues and inquiries, ensuring timely, well-documented escalations where required.
- Provide enhanced controls coverage and oversight of KYC QC processes, by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions in relation to QA findings.
- Provide on-the-floor case support to Specialists & support the delivery of targeted remediation actions to drive sustainable quality uplift.
Support delivery of KYC projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates, new products roll-out), including stakeholder coordination, action tracking, and progress reporting.
Required qualifications, capabilities, and skillset
Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.
2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
- Clear and effective communication for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
- Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach resolution.
The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
Growth mindset and a passion for learning and self-development.
- A commitment to collaboration and collective growth within the team.
- Very good computer literacy, including MS Office Suite Applications.
Excellent communication skills, both verbally and in writing, in English (German a strong plus).
Preferred qualifications, capabilities and skills
Good understanding of Online Retail Banking frameworks in the financial services industry.
Good Knowledge of the German regulatory framework and best practices regarding AML and KYC processes
- Familiarity with KYC software, databases, and customer screening tools. Ability to adapt to new technologies
Familiarity with digital banking platforms, payment systems, and financial technologies.
Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
#ICBCareer
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Relevant education in Economics, Finance, Banking, Business Administration, Engineering, or a similar field, and/or bank Ausbildung
- At least 2 years of experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC, controlling, or investigation roles within banking, financial services, fintech, or a similar environment
- Clear and effective communication with internal stakeholders, customers, and regulatory authorities
- Very good analytical and research skills, including the ability to investigate issues and reach resolution
- Ability to review customer risk profiles and related alerts and assign appropriate risk levels
- Growth mindset and commitment to learning and self-development
- Commitment to collaboration and collective team growth
- Very good computer literacy, including Microsoft Office Suite
- Excellent spoken and written English; German is a strong plus
- Understanding of online retail banking frameworks
- Knowledge of German AML and KYC regulatory frameworks and best practices
- Familiarity with KYC software, databases, and customer screening tools
- Familiarity with digital banking platforms, payment systems, and financial technologies
- AML/KYC accreditation such as ACAMS or similar
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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