Keying Coordinator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Keying Coordinator

Permanent

Milton Keynes

Salary: £24,240 - £25,240 per year plus overtime in our peak period

Hybrid working

Do you want to ensure exam papers are accurate and ensure students get the results they deserve?

Are you looking for an administrative role where you can have the flexibility to work from home and be in the office during the week?

Can you confidently achieve high standards in accuracy checking, maintain productivity schedules and able to contribute to process improvements with new ideas?

As a Keying Coordinator, you will be a key member of our Operations team with Two Keying Leads and Four Keying Coordinators, of which you will be one. In the Summer around 100 temporary workers join the team to ensure millions of exam papers are checked and delivered accurately and on time. During each Examination Series your role as Keying Coordinator, along with other Coordinators, will take responsibility for supervising our temporary workers to ensure they are supported, monitored for quality and performance and trained.

What will I be doing?

You will be responsible for a range of tasks that ensure the electronic data associated to an exam paper reconciles accurately so that each student gets the right result. You will use an inhouse bespoke data system alongside Word and Excel to ensure the last check for accuracy is completed, therefore strong Excel skills and attention to detail is essential as well as a clear head and a proactive can do attitude. 

You will be highlighting errors and making amendments, where necessary, logging issues as you go and ensuring you are working as a team to spot inconsistencies and errors. The nature of the role can be repetitive on occasions so this will be something you will be happy with. The team pride themselves on being positive and supportive and work well together in times of pressure.

The team are increasing in levels of responsibility and new ways of working, so this is a great time to be involved in learning alongside everyone and focusing on future innovations and developments.

During the quieter periods there is a focus on lessons learned and continuous improvement and your input will be vital.

You will work 35 hours a week Monday to Friday for the majority of the year, working 2 days in the office and 3 days from home, however during the Exam Series we need you to be able to come into the office 6 days per week for up to 10 hours per day to ensure students and teachers across the UK get the results they need to succeed. You will be financially compensated for any additional hours worked which could see a significant increase in your salary.

What will I need to succeed?

• Strong Communication skills effective in verbal, written, and report-writing skills.
• Proven experience to motivate and guide teams under pressure.
• Confident with data analysis and presenting complex information.
• Proven experience in identifying and implement innovative solutions.

What’s in it for me?

• Enjoy a balanced 35-hour workweek with a mixture of in person and remote working – at AQA great things happen when we work together.
• 25 days of annual leave, increasing incrementally to 30 days after five years, plus up to an additional 4 discretionary days over Christmas and New Year. 

• Access private medical insurance from day one, covering new and pre-existing conditions.

• Benefit from our Ride-to-Work scheme, gym access or discounts, Headspace app, and an employee assistance programme.

• Receive up to 11.5% employer pension contributions with various options through salary sacrifice.
• Access to Learning space, a modern Learning Management System, providing an environment for self-directed learning from high quality e-learning content

How do I apply?

Read the full job description and upload your most recent CV.

Applications will close at 23:59 on Sunday 24th November, but we will be reviewing applications as they are received and may close the advert early, so apply soon rather than waiting for the deadline.

Interviews will be held face to face in our Milton Keynes office on Thursday 28th November 2024

#CRE23

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

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We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
As a key member of the Electronic Script Processing Team, the Keying Coordinator is responsible for a range of tasks that ensure that the electronic data associated to a physical script reconciles accurately so that each candidate gets the right result.
Achieving high quality standards, maintaining agreed productivity schedules and contributing to process improvement are all key aspects of the role.
During each Examination Series the Keying Coordinator takes responsibility for supervising a team of temporary workers across day, and during the peak summer series, twilight shift to deliver a successful series.Landscape:
Have a commitment to ‘work and learn together’: build strong working relationships and own knowledge and learning to facilitate confident and timely administrative support
Have a ‘step up’ mindset: able to manage own time effectively and takes responsibility for own work, holding themselves to account
Experience of working in an education/exam environment desirable
Results focused: must be able to work at pace in a high-pressure delivery environment whilst maintaining high levels of accuracy
Good written communication skills with attention to detail and accuracy
Open to giving and receiving feedback and committed to improving self and working practices
Activities:
Operational Responsibilities:
Support the Keying Manager in the gathering of requirements, set up, delivery and lessons learned of all series keying activity
Proactively manage keying exceptions to minimise customer queries.
Contribute to the preparation of any necessary supporting materials such as work instructions, training collateral and quality assurance checklists.
Actively contribute to the development of process improvement initiatives and support the implementation of these initiatives in keying.
Provide cover for other Keying Coordinators in their absence
Give support to other Operations departments (EAD and SCO) as required
Summer Series Responsibilities:
Operational Responsibilities
• Have a clear understanding of the Working Instructions for the relevant operation ensuring any changes are communicated, understood, documented and controlled through the Keying Manager.
Team Leadership
Supervise and mentoring of staff in line with the culture and values of AQA.
Ensuring the allocated team are fully trained and have a clear understanding of all processes to be carried out.
Monitor quality and performance of the team against the requirements of the project.
Identifying any issues with understanding or performance of duties within the team and resolving or escalating as appropriate.
Ensure all labour movement, attendance, absence, leavers etc. are accurately recorded monitored and reported.
To be successful in this role, you will need to know:
Excellent communication skills, verbal, written, report writing and presenting management information to senior stakeholders
Successful collaboration and stakeholder management skills, comfortable influencing at all levels, able to work across business areas and adapt approach for differing audiences
Experienced line and matrix manager who can supportively work with teams and constructively challenge to drive business outcomes, motivating individuals and cross-functional teams
Track record of delivering at pace combined with flexing and adapting to evolving business need
Be results-focused and have experience of identifying, implementing and embedding change across people, processes, planning and technology
Understanding of risk management principles and experience of its use to drive delivery and business excellence
Have a ‘step up’ mindset and confidence to challenge the status quo, identify areas for improvement and make change recommendations to delivery leads
Data and evidence driven with expertise in analysing and assessing complex information situations and issues and deploying highly developed and innovative problem-solving skills.