C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition.
This is a hybrid position with 4 days in office in Chicago.
**The deadline to apply is Tuesday, October 21st.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Grow Profitably:
Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)
Global account P&L / Financial management, including expense management
Maintain monthly revenue projections and accurate resource allocation
Leverage customer specific data, requirements, and expectations to create viable supply chain solutions
Global Capabilities:
Champion the enterprise technical and operational capabilities to customer goals and requirements
Manage customer expectations and requirements and plan desired outcomes aligned with strategy
Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
Advocate and utilize the enterprise project-based delivery model
Customer Relationships:
Align internal and external business functions across all global regions to support long term strategic plan
Develop initiatives and manage projects to support customer value proposition
Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
Drive the holistic plan to ensure operational excellence and serve as an escalation point
Align with customer on business management processes and planning cycles
Understand industry and market trends and apply to customer strategy and business reviews
Stay informed of changes within customer business through regular customer communication
Talent:
Provide guidance and mentoring to the Service Delivery teams
Promote a collaborative culture within the team
Foster a mindset of growth and continuous improvement
QUALIFICATIONS
Required:
Bachelor’s degree from accredited college or university
Minimum 4 years of related industry experience
Ability to travel up to 25% (domestically and internationally)
Preferred:
Advanced proficiency in Microsoft Office Suite of programs
Knowledge of Supply Chain and/or Logistics industry
Presentation experience with internal and external key decision makers
Demonstrated experience in consultative and strategic sales
Ability and desire to work in a fast-paced environment
Strong negotiation and conflict resolution skills
Advanced written and verbal communication skills
Demonstrates skill of managing internal and external customer expectations
Proven ability to build, lead, and foster a team-oriented environment
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$87,800.00 - $136,700.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
