C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. In this role, your primary objective will be to ensure that customers derive maximum value from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, provide value creation and solution expansion, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level customer contacts, and advocating for the customer. If you’re a candidate who can drive customer growth with passion and purpose, we invite you to apply and contribute to C.H. Robinson’s commitment to delivering excellence!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections
Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions
Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model
Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals
Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights
Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition
Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources
Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations
Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement
Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives
QUALIFICATIONS
Required:
Bachelor’s degree from accredited college or university
Minimum 4 years of industry experience
Ability to travel up to 25% (domestically and internationally)
Strongly Preferred:
Retail experience
Knowledge of 4PL Supply Chain and/or Logistics industry
Account Management and/or Customer Success experience
Preferred:
Advanced proficiency in Microsoft Office Suite of programs
Presentation experience with internal and external key decision makers
Demonstrated experience in consultative and strategic sales
Ability and desire to work in a fast-paced environment
Strong negotiation and conflict resolution skills
Advanced written and verbal communication skills
Demonstrates skill of managing internal and external customer expectations
Proven ability to build, lead, and foster a team-oriented environment
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$87,800.00 - $136,700.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
