At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Key Account Specialist is responsible for overseeing and managing the service delivery activities for Institutional Clients. Acting as an advocate for both Broadridge and the client, this role maintains the highest level of client contact to cultivate and sustain strong, positive relationships. The Key Account Specialist will handle complex client issues, lead strategic conversations, resolve escalations, and drive overall client satisfaction.
Key Responsibilities:
- Maintain and deepen exceptional relationships with key Institutional clients, serving as the primary point of contact and trusted advisor.
- Strategic Business Reviews:
- Plan and execute strategic account reviews and discussions, incorporating contract acumen, business opportunities, and value-driven insights.
- Client Change Implementation:
- Coordinate with clients and cross-functional Broadridge teams to implement requested client changes in services, processes, or deliverables.
- Stakeholder Communication:
- Engage in professional discussions at both peer and senior executive levels within client organizations.
Qualifications:
- Bachelor’s degree or equivalent experience preferred.
- Minimum of 4 years’ experience in a client service, account management, or related financial services.
- Strong knowledge of project management and contract process management
- Exceptional written, verbal, and presentation skills
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent time management and organizational skills
- Demonstrated ability to collaborate and influence others across functions and seniority levels
- Advanced analytical and process management capabilities
- Solid financial acumen with the ability to understand and discuss complex financial products and services
- Comfortable working in fast-paced, high-pressure environments and meeting tight deadlines
Salary range $80,000.00- $85,000.00 USD. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
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What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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