Main Duties
- Maintains regular alignments with all marketplace accounts and sub shippers in the market area to ensure high levels of client satisfaction
- Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey.
- Has overall responsibility for maintaining strong business relationships and ensuring optimal performance of the assigned marketplace accounts and sub shippers.
- Manages, develops, and maintains business relationships with existing and potential clients.
- Builds and establishes a strong relationship and develops a rapport with the client, provides support, and acts as a link between the client and Ninja Van.
- Works closely with internal departments and stakeholders to resolve any operational issues for the client.
Qualifications
- BS/BA Degree in any field
- At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Proficient in Microsoft Office Suite (especially Excel and Spreadsheets)
- Must be able to present information to clients and address business concern of the said client (content management)
- Proficient in English or Tagalog and with advanced business writing skills
- With relevant product or industry knowledge
- Analytical skills, product management skills, and process improvement
- Excellent interpersonal skills
- Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
- Ability to work across functions and in a matrix organization
Top Skills
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
