Key Accounts Manager

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The da Vinci® Key Account Manager (KAM) is responsible for driving growth of the da Vinci Surgical System across key healthcare accounts, with a primary focus on CommonSpirit. This role partners with ASC leadership, health systems, IDNs, GPOs, and investor-owned healthcare organizations to expand robotic surgery adoption, increase procedure utilization, and strengthen strategic customer relationships.

The KAM serves as the primary corporate contact for designated accounts, leading contract negotiations, developing growth strategies, and collaborating closely with regional sales leadership to accelerate da Vinci system placement and utilization in the outpatient setting.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

• Serve as the primary point of contact for ASC organizations, IDNs, GPOs, and investor-owned healthcare groups.
• Develop and execute strategic account plans focused on ASC growth and robotic surgery adoption.
• Drive system sales and increased procedure utilization within existing and new customer accounts.
• Build relationships with key executives, administrators, physicians, and surgeon champions.
• Lead contract negotiations and corporate-level sales discussions.
• Partner with regional da Vinci Sales Managers to identify and execute growth opportunities.
• Deliver customer presentations, business reviews, and product demonstrations.
• Participate in forecasting, sales planning, and national sales initiatives.
• Manage customer relationships and territory expenses within budget.
• Travel extensively to support customer and business needs.

Required Skills and Experience 

• Bachelor's degree required
• 5+ years of capital medical equipment or medical device sales experience.
• Proven ability to build relationships and influence healthcare decision-makers.
• Strong communication, presentation, and negotiation skills.
• Ability to work in hospital and ASC environments as needed.
• Experience selling into or supporting Ambulatory Surgery Centers (ASCs).
• Knowledge of ASC business models and outpatient procedural trends.
• National Account, IDN, or GPO experience.
• Capital equipment sales and/or sales management experience.
• Knowledge of major healthcare systems and investor-owned healthcare groups.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.