Key Accounts Manager, SupplySide | Hybrid

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

• The salary range for this role is $65,000 — $75,000 based on experience.
• This posting will automatically expire on April 21, 2025.
• This role can be based anywhere in the U.S., but you must be tied to an Informa office.

We are seeking a motivated and results-driven Key Account Manager to join our team and manage key accounts within the SupplySide portfolio. This role is focused on strategically selling across in-person trade shows (SupplySide Connect New Jersey, SupplySide Global) and digital products (SupplySide Supplement Journal, SupplySide Food & Beverage Journal) to meet sales targets and service objectives in your designated territory.

Key Responsibilities

• Achieve Sales Goals: Meet and exceed sales targets for your assigned territory, with a focus on in-person trade shows and digital products.
• Client Relationship Management: Develop and maintain strong relationships with key accounts, understand their business needs, exceed expectations, and provide exceptional customer service to increase revenue.
• Account Management & Growth: Proactively manage existing accounts and identify new opportunities for growth. Collaborate with the Senior Sales Manager to target new clients and expand accounts.
• Sales Tracking & Reporting: Monitor weekly sales activity via Salesforce and provide accurate, timely reporting of your sales pipeline.
• Time Management & Travel: Manage your time and expenses effectively, including regular travel to client meetings and trade events.
• Customer Service: Ensure that all client communications are responded to within 24 hours and maintain a high level of service and satisfaction.
• Renewals & Strategic Planning: Set strategic plans for top clients in your territory, aiming for a 75%+ account renewal rate.
• Collaboration: Work closely with management to create custom solutions for clients and maintain open communication with the team on key account progress.
• Professionalism: Uphold professionalism in all interactions with clients, vendors, and colleagues, maintaining a high level of respect and integrity.

Additional Responsibilities

• Accountability: Follow established procedures and meet timelines for all projects and assignments.
• Adaptability: Be flexible and willing to take on additional duties as needed to support the team and overall business goals.

This role offers an exciting opportunity to work with key clients in a dynamic industry. If you're a self-starter with a passion for account management and sales, we want to hear from you!

Qualifications

• 3+ years of sales experience, preferably in media or the Health & Nutrition industry.
• Strong understanding of industry trends and market dynamics.
• In-depth knowledge of campaign metrics and analysis to drive performance and strategy.
• Proven ability to excel in all aspects of the sales process, including prospecting, presenting, negotiating, and closing sales.
• Creative and analytical thinker, quick to adapt and learn in a fast-paced environment.
• Ability to sell based on value, not price, with a deep understanding of consultative selling.
• Exceptional focus and attention to detail, ensuring all tasks are handled with precision.
• Strong ability to navigate the organization internally to obtain necessary support and resources for success.
• Excellent presentation and communication skills, both verbal and written.
• Proficiency in Salesforce and Microsoft Office applications to manage pipelines and data efficiently.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic 
  Walk the World charity day and active colleague groups and networks promoting a positive, 
  supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.