The Role
Manage and grow Paytm merchant accounts by reactivating non-transacting merchants, onboarding retailers, deploying QR and Sound Box products, and meeting monthly sales targets. Conduct market visits, resolve service issues, explain payment solutions, gather competitor and customer feedback, and support retention and sales conversion. The role requires local market knowledge, strong negotiation skills, ownership, and the ability to explain financial technology to novice customers.
Summary Generated by Built In
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team :
QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.
Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.
Responsibilities:
1. Visit existing non-transacting merchants to initiate transactions and resolve the assigned issues. (Weightage - 60%)
2. Will be responsible for meeting monthly targets on various metrics such as the number of merchants onboarded, number of EDC/SB deployed, point-of-sale software, insurance, and other financial products. Deployment of products and articulation of benefits and best practices at client locations. (Weightage - 40%)
3. Responsible for planning & scheduling market visits for lead generation & resolving the service related issues.
4. Ensuring customer satisfaction leading to higher sales conversions and retention.
5. Gathering consistent feedback from the market for existing offerings and insights on competitor moves as feedback for product enhancements.
6. Enable digital payments at unorganized retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits.
Who are we looking for.
1. Self-starters, who can take ownership without hand holding and are comfortable navigating ambiguity, will be an ideal fit
2. Passionate about working in a fast-growing firm and ready to get their hands dirty.
• Articulate complex solutions to novice customers.
3. Fintech experience Or same field experience candidates to be priorities.
• Honesty and trustworthiness are the most important virtues.
4. Good sales and negotiation skills
5. Interest in financial products and markets
6. Understanding of Local geography.
Skills Required
- Self-starter who can take ownership and work independently in ambiguous situations
- Ability to articulate complex solutions to novice customers
- Good sales and negotiation skills
- Interest in financial products and markets
- Understanding of the local geography
- Honesty and trustworthiness
- Fintech or relevant industry experience
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
