Role overview & Key responsibilities:
PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai.
This is opportunity is designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.
Account Support & Service Coordination:
• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for
client queries and requests.
• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.
Client Communication & Relationship Building
• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.
Reporting & Documentation
• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.
Cross-Functional Collaboration
• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Share client feedback with internal teams to contribute to service and process improvements.
Requirements
What we're looking for:
• Bachelor's degree in Business Administration, Sustainability, Operations, or a related field
• Freshers welcome; 0 -2 years of experience in client servicing, account management, or a related B2B role is a plus
• Based in Mumbai or willing to work from Mumbai (non-negotiable)
• Strong written and verbal communication skills
• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
• Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
• MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting
• CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
• Presentation Tools — Google Slides, PowerPoint
• Basic data handling — comfortable working with spreadsheets and simple reports
Work Mode: Full-time; based in Mumbai
Benefits
Why join us:
- Compensation: Competitive salary in line with industry standards
- Growth Path: A clear growth trajectory toward Key Account Manager and beyond, within PadCare's Customer Success team. Direct exposure to senior corporate stakeholders and real impact on client satisfaction and sustainability outcomes atscale.
- Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
- Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
- Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
- Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
- A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.
Skills Required
- Bachelor's degree in Business Administration, Sustainability, Operations, or a related field
- 0–2 years of experience in client servicing, account management, or a related B2B role
- Based in Mumbai or willing to work from Mumbai
- Strong written and verbal communication skills
- Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
- Proficiency with MS Office or Google Workspace, including Sheets, Docs, and Slides
- Comfort with basic data handling, spreadsheets, and simple reports
- Prior exposure to sustainability, CSR, wellness, or facility management
- Exposure to HubSpot, Zoho CRM, or similar CRM tools
- Experience with Google Slides or PowerPoint
- Alignment with PadCare's values of integrity, entrepreneurship, collaboration, customer-first thinking, and innovation
What We Do
PadCare Labs develops sustainable menstrual-hygiene and sanitation solutions that collect, disinfect, and recycle used sanitary pads. Its PadCare Bins enable hygienic source collection, while its patented five-step or 5D processing technology converts sanitary waste into recyclable cellulose pulp and plastic for applications such as packaging, paper, and plastic products. The company’s mission is to improve public hygiene, protect waste workers, reduce landfill waste, and promote circularity.
