Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products, features, and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention, engagement, and revenue growth targets.
Requirements
Diploma or Degree in Business, Marketing, Communications, or related field.
Must be Fluent in English (written & spoken).
1–3 years of experience in account management, customer success, or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven, and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.
Skills Required
- Diploma or degree in Business, Marketing, Communications, or a related field
- Fluent English, written and spoken
- 1–3 years of experience in account management, customer success, or sales
- Strong communication and interpersonal skills
- Ability to build rapport and maintain long-term client relationships
- Customer-centric mindset with a consultative approach
- Self-motivated, results-driven, and able to work independently
- Comfortable making outbound calls and conducting client follow-ups
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
