Key Account Team Manager (They / He / She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The Key Accounts Team Manager is a critical role as it is focused on building common business with our biggest food Partners in Poland including QSR restaurants. This commercial role calls for a rare combination of business development and account management skills, creative problem solving, detail orientation, interpersonal ability to build relationships with our key Partners and team management skills.

THE JOURNEY

• Provide leadership and guidance to the team in order to guarantee the achievement of the accounts KPIs (growth, profit, operational excellence).

• Work hard with your team helping and guiding them to ensure and develop great relationships with our Key Partners.

• Own strategic partner relationships end to end, including understanding of P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics.

• Support the team in consulting our partners on the best ways to invest in Glovo marketing platform to build orders volume.

• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.

• Collect feedback from our partners and translate it into product, marketing, and operations improvements.

• Recruit, train, mentor and motivate the accounts team.
  

WHAT YOU WILL BRING TO THE RIDE

• At least 3-year experience in managing high-performance teams with 3 or more team members (mandatory requirement).

• Excellent English & Polish proficiency (also mandatory)

• Customer obsession

• Understanding of Key Accounts impact on P&L

• A good judgment but own up to your mistakes

• The ability to find smart and elegant solutions to complex, multi-disciplinary problems

• High agility and thrive in ambiguous environments

• A highly respectful, kind and fair approach. You've managed teams and all of your (former) reports speak highly of you as a manager and leader

• An ambition that makes some people think you're crazy while inspiring others

• FMCG experience is an advantage

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!