Key Account Specialist

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story

Responsibilities:

* Assist the Key account manager in supporting the company to maintain a high-quality standard in the industry, solving concerns from the company’s key clients, and analyzing and preparing reports as needed.

* Develop an in-depth understanding of the needs and requirements of important clients

and prepare tailored solutions.

* Prepare customized quotations for targeted accounts by applying the pricing policy and

utilizing market intelligence.

* Create and maintain customer SOPs for key account clients.

* Conduct regular performance review meetings with Key Account clients.

* Track and t race the status of parcels and provide updates to Key account customers.

* Generate weekly and monthly performance reports on delivery/dispatch rates for key

accounts.

* Analyze data and identify the underlying causes for any issues based on tracking and

tracing reports from key account customers.

* Prepare and send AR billing invoices/statements to customers on a weekly basis and

follow up on any late payments.

* Review claims submitted by Key Account Customers.

* Take on additional tasks as assigned.

* Provide backup support to other team members when necessary.

Qualifications

* Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.

* Minimum of 2 years of experience in business development or sales within the logistics

industry(specifically small parcel last mile delivery).

* Proven track record of achieving business growth and revenue targets.

* Strong negotiation, communication, and interpersonal skills.

* Ability to analyze data and market trends to drive strategic decisions.

* Proficiency in CRM software and Microsoft Office Suite.

* Willingness to travel as required.

Compensation and Benefits:

Pay Range: $60k-$80k

• Paid Time Off
• Paid Sick Leave
• Paid Holiday
• 401K Match
• Insurance