Key Account Specialist - Recruited in DT-18306

Inside the Role

Job Profile Summary
Assesses the creditworthiness of retail/commercial customers to determine degree of risk involved in extending credit or loans. Analyzes personal/corporate financial status, credit history, and other financial information. Generates financial ratios to determine profitability and liquidity status. Makes effective decisions in regard to credit extensions and credit limits to maximize profitability and minimize credit risks and losses. Maintains up-to-date and accurate financial background information on present and prospective customers. Goal is stated well in the description with all things credit/risk for this role in driving descisions based on analysis to support the organization. However, has nothing to do with outsourcing. Develops, identifies, analyzes and improving existing general business processes (i.e., back-end processes not in a manufacturing location). Applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc. Plans and implements quality assurance and compliance processes. May support development of training and/or change management materials and activities to support new processes and procedures. BPQ goal is to have CI mindset to improve processes, eliminate waste, automate/digitalize, etc. to streamline processes to be more efficienct/effective

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

• Typically requires a Bachelors Degree
• Typically requires 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
• Decision maker for daily activities that are guided by policy, procedures, and business plans with oversight from manager
• Demonstrates understanding and application of procedures and concepts related to job field as well as basic knowledge of other related work areas
• Coordinates the resources of team and set daily priorities to meet operational objectives
• Primarily supervises the work of entry and intermediate level professional individual contributors or large numbers of shop floor employees in operations, manufacturing, and/or logistics
• Interprets and administers policies, processes, and procedures
• Strong interpersonal skills including the ability to use tact and diplomacy to exchange information, handle sensitive issues, and translate, simplify, and clarify information for employees
• Responsible for staffing decisions such as hiring, firing, rewarding, training, and developing employees

Responsibilities:
• Assesses the creditworthiness of retail/commercial customers to determine degree of risk involved in extending credit or loans
• Analyzes personal/corporate financial status, credit history, and other financial information
• Generates financial ratios to determine profitability and liquidity status
• Makes effective decisions in regard to credit extensions and credit limits to maximize profitability and minimize credit risks and losses
• Maintains up-to-date and accurate financial background information on present and prospective customers
• Develops, identifies, analyzes and improving existing general business processes (i.e., back-end processes not in a manufacturing location)
• Applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
• Plans and implements quality assurance and compliance processes
• May support development of training and/or change management materials and activities to support new processes and procedures
• Uses continuous improvement to improve processes, eliminate waste, automate/digitalize, etc. to streamline processes to be more efficient/effective
Basic Required Skills & Experience
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Basic Preferred Skills & Experience
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Typical Minimum Education & Experience:
• Typically requires a Bachelors Degree
• Typically requires 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935