Key Account Operations Specialist - French speaking (w/m/d)

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

That means we’re looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we’re looking for a Key Account Store Operations Specialist to join us in Austria and support our Key Accounts team.

We are ideally seeking candidates who can work from our Vienna office 3 days per week. That said, we also welcome applicants based anywhere in Austria, as the role can be performed fully remotely.

You’ll be based in Austria and collaborate closely with our Key Account partners in Switzerland, working with both French- and German-speaking stakeholders. For this role, fluency in French and German is required (C1-C2 level), and familiarity with Swiss German is a strong advantage.

Our Key Account Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Key Account Store Operations Specialist you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.

You will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners across Switzerland with a focus on French speaking Key Account partners.

You will be working with a portfolio of our top brands across Switzerland and work closely with our Key Account Team. You will also contribute to special projects across all our segments, including Grocery, Hospitality, Cafés, and Food To Go.

This is an entry-level, hands-on role, giving you the opportunity to work directly with stores and ensure our key accounts have everything they need to succeed. Your responsibilities will include:

• Engaging directly with stores via phone and email to drive store performance, optimise engagement, and increase supply.
• Supporting stores in using Too Good To Go and our systems, including training new managers and staff.
• Managing a small group of partners independently, ensuring we are supporting them in achieving their food waste reduction goals.
• Motivating store teams to reduce food waste and maximise available supply.
• Gathering store feedback, identifying trends, and escalating insights to the Key Account Manager.
• Ensuring a high-quality experience for our customers by monitoring store performance and taking action to improve standards.
• Completing administrative tasks such as updating store information and managing mass updates for public holidays.

As this role is entry-level we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that’s from your studies, volunteering work, your personal life or any professional experience. This is what we’re looking for:

• Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
• Fluency in French and German is a must, you’ll be speaking daily with French and (Swiss) German Partners. 
• Terrific talker (and listener) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation 
• A team-player who is keen to learn, collaborate, and contribute
• An affinity working with data and the eagerness to learn
• An empathetic and patient approach
• Comfortable in handling repetitive tasks, knowing each task contributes to saving food from going to waste

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices (with up to 2 days home office per week). For non Vienna based: fully remote option from anywhere in Austria
• Flexible working hours with the freedom to plan your own schedule, including work-from-abroad options
• Additional days off for significant life events
  
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter celebrations
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
  
• LOCAL BENEFITS:
• A competitive salary with opportunity for performance-related bonuses
• Benefits such as Edenred, Wiener Linien, pension plans, and wellbeing support
• A 6th week of vacation

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.

For legal reasons, we are required to disclose the minimum salary as specified by the collective agreement, which is EUR 2,303 gross per month. However, we recognise qualifications and previous experience and offer a gross annual salary and bonus above the collective agreement.

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