Recognized as one of Forbes 2024 “America's Best Large Employers” and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Key Account (Sales) Executive to help identify and shape opportunities for Labcorp Diagnostics continued growth.
This is a unique opportunity to join a team of a leading global life sciences company that advances patient health and powers clear, confident decisions through its diagnostics and drug development offerings, selling the benefits of LabCorp in many physician specialties.
As a Key Account Executive (KAE), you will be responsible for managing a large existing book of business while also introducing focused specialty products, analytical platforms and workflow efficiencies to your clients. Striving for strong customer service with increased growth from this book of business.
The territory for this field-based position covers Portland, OR and surrounding cities. The primary focus will be healthcare providers to service existing business and promote laboratory testing to help improve patient health and outcomes.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Duties and responsibilities:
- Educates, instructs and upsells all assigned and newly generated accounts in an assigned territory
- Acts as a liaison between the client and the LabCorp operations team in relation to client needs
- Provides ongoing service and problem resolution to customer base
- Ensures customer retention by providing superior customer service
- Recommends solutions that are client focused and persuasive
- Provides account management for client’s day to day operations
- Upsells current book of business to increase organic growth
- Works closely with senior sales representatives to grow book of business
- Continuously provides educational material to the client base
- Resolves any customer related issues in a timely manner
- Meets and exceeds monthly retention and upsell revenue quota
Minimum Education and Experience
- High School Diploma or equivalent
- At least 3 years' experience in an Account Management, Client Success role or client facing.
- At least 1 year of clinical operations experience - including an understanding of Electronic Medical Records (EMRs), understanding physician office work flow and service expectation
- Experience in the healthcare industry
- Proficient in Microsoft Office
- Must have a valid driver's license and clean driving record
- Must be able to travel to cover assigned geographic area.
- Persuasive verbal and written communication skills
- Superior customer service skills with the ability to build trust-based relationships
- Ability to deliver results in a fast paced, competitive market
- Self- motivated
- Excellent time management and organizational skills
Preferred Qualifications
- Bachelor's degree
- Proven success managing a book of business
- Proven success in upselling & client renewals.
Why You Should Apply
This role offers an unparalleled opportunity to be a key Contributor in the Labcorp journey towards Account Management excellence. Your expertise will have a significant impact to our mission of Improving Health and Improving Lives
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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What We Do
We believe in harnessing science for human good. And so we work day and night, around the world, to deliver answers for all your health questions—whether you’re a provider, drug developer, hospital, medical researcher or patient. That means everything from advancing diagnostic testing to helping launch new drugs, to offering new perspectives through data - all drawing from a deep well of scientific expertise. So when you need trusted information to make clear, confident health decisions, consider us your source.
