Key Account Order Management Representative

About Our Team

We are the KAS Order Management Team, coordinating between departments, countries, and stakeholders and managing the full lifecycle of customer purchases. We are acting as the first bridge for our business customers, handling various tasks related to 15+ countries. Every day, we monitor EDI orders, resolve issues, keep customers informed, and handle many queries in close collaboration with Sales, Operations, Customer Care, Master Data, IT, and Finance.

We are a collaborative, supportive team with broad process knowledge, creative problem-solving skills, and an empathetic attitude. As we expand across more business areas and regions, the new team member will help manage key account EDI orders and drive seamless coordination with stakeholders. We focus on strong relationships, responsiveness, and accuracy, proactively identifying and resolving issues while combining a structured, tactical approach with strategic thinking – and we always back each other up when something is unclear.

Key Responsibilities
1. Manage key account EDI orders in Navision, ensuring timely and accurate order fulfillment.

2. Maintain accurate master data and ensure compliance with company policies and procedures.

3. Provide exceptional customer service to key accounts, resolving inquiries and issues promptly.

4. Collaborate effectively with internal and external stakeholders, communicating confidently in English (written and verbal).

5. Apply strong problem-solving skills, work both independently and in teams, adapt quickly to new situations, and use basic IT tools confidently.

Qualification
1. Proficient in Microsoft Office and Salesforce; experience with EDI order processing is highly desirable.

2. Strong organizational skills, attention to detail, and ability to coordinate in a fast-paced environment.

3. Excellent English communication skills, with efficient, professional interaction across different personalities.

4. Collaborative team player who is not afraid to ask questions and learn new topics.

5. Basic accounting/financial knowledge and understanding of credit notes is a strong advantage.